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  1. Takayama

    Diference Time CM x System Platform

    Hello. Firstly sorry the english, because I'm from Brazil I have a CM S8800 and a System Platform. But there are a time diference between then. How can I fix this? How many time take to reboot the System Platform? Thanks !
  2. Takayama

    Avaya CMS - Link Down

    Hello guys. Firstly, sorry the english. I'm from Brazil and I don't speak english very well. Can you help me? I'm getting this error from CMS every day: Unable to execute switch protocol interpreter. Data collection down. Call Services. I restarted the CMS server but it doesn't helped me. I...
  3. Takayama

    Verint Recorder - TSAPI License

    Heloo guys. Firstly, sorry the english. I'm brazilian and I don't speak english. Can you help me with Verint Impact 360 Recorder V11 and AES Tsapi licenses? How many TSAPI licenses I need to record the extensions? I saw that I need: 1 Tsapi - Extensions 1 Tsapi - Virtual Extensions (service...
  4. Takayama

    Verint Recorder - Don't recognize login/logout

    All skill are monitored. I set the skill 999 to the agents with the login id 999999 and 9999998... But he just recognize 1 login....
  5. Takayama

    Verint Recorder - Don't recognize login/logout

    And where can I set this configuration?
  6. Takayama

    Verint Recorder - Don't recognize login/logout

    Hello guys. Firtsly sorry the english, because I'm from brazil and i don't speal english very well......But, i'll try. I have configured Verint Recorder V11.1 and it's working. It's recording the extension perfectly. But he is not recognizing the login and logout of agent-login-id. For...
  7. Takayama

    Verint Recorder - AES DMCC

    Hello Guys. Firstly sorry the english. I'm from Brazil and I don't speak english very well (google translate is helping me) I'm trying to configure Verint Recorder with AES DMCC (physical extensions are observed by a virtual extension through the facilitie Service Observing. The call is being...
  8. Takayama

    Hear VDN of Origin Annc

    Guys.... Can the AUTO ANSWER configured in the station, affect this feature VDN of Origin Annc. Extension?
  9. Takayama

    Hear VDN of Origin Annc

    Switch Name: Europ Date: 9:43 am THU MAR 19, 2015 VOICE ANNOUNCEMENT MEASUREMENTS BOARD: 01B04 Play Ports: 31 Max Callers on Board in Period: 9 All Ports Busy in Period: 0 Meas Play...
  10. Takayama

    Hear VDN of Origin Annc

    Thanks man. But all VDN's are with "allow vdn override" setteded yes. I'm thinking that is the channel. I saw some post here and the TN2501 has just 31 channels.
  11. Takayama

    Hear VDN of Origin Annc

    Heloo guys. I need your help´. First, sorry the english, because I'm from Brazil. I'm tryng to configure the VDN of Origin Annc. Extension. In this fiel, i set the number of the announcement. Ok. It's working perfectly. BUT sometimes the agent listen the announcement and sometimes they didn't...
  12. Takayama

    Call Disconect

    hello guys. Is possible to know who disconnect a call in cm or cms? In this case, the caller or the person who answered. Thanks
  13. Takayama

    Analog Extension |Block Calls|

    Thanks !!!! We were using the extension login wrongly. Now it's working !!!!
  14. Takayama

    Analog Extension |Block Calls|

    I'm using 8.1 So, in release 8.1 is not possible to block calls ? For example: the user will go to the lunch, and he doesn't wants that nobody make calls from his phone. In ip phone is just use login and logout. In analog phone it doesn't work.
  15. Takayama

    Analog Extension |Block Calls|

    Is possible to login and logout analog extensions ? I have a client that wants to set a short code to block all calls from the phone. In IP phone we will use Extension Login and Extension Logout. But what can we do for analog extensions ? Thanks !
  16. Takayama

    Code To Give Line

    Is possible configure a short code like this: *68 + extension + password to the IP Office give line ? The client has a billing and the users are able to call from any phone. I don't know very well how to explain, but simply I need a shortcode that the user press *68 + extension + password to...
  17. Takayama

    Limit E1 Trunk

    The calls and the link are falling
  18. Takayama

    Limit E1 Trunk

    Hi. How many E1 trunks is possible to configure in IP Office 500V2 ? I have a client that has 3 E1, but we are having a lot of problems.
  19. Takayama

    Disable Advise Voice Recording

    It works. Thanks !!!
  20. Takayama

    Disable Advise Voice Recording

    Hello. I'm having a problem with a client. I activate the voice recording in all users. But when they answer a call, a message appears telling that the call is being recording. How can I disable this ?

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