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  1. alischaudhry

    Avaya ICR

    Hi everyone, We have an application that interfaces with Avaya AES and acts as an adjunct CTI link through the vector script command "adjunct routing". We have now been tasked to migrate this application to another facility with Avaya ICR is being used and what we have been told, there are no...
  2. alischaudhry

    Adjunct Routing

    Hi there - is there an equivalent command in Avaya Intelligent Call Routing which mimics the behaviour of Vector Adjunct Routing in Avaya's vectors?
  3. alischaudhry

    Avaya ICR

    Hi everyone, We have an application that interfaces with Avaya AES and acts as an adjunct CTI link through the vector script command "adjunct routing". We have now been tasked to migrate this application to another facility with Avaya ICR is being used and what we have been told, there are no...
  4. alischaudhry

    Aspect - How could you!!!

    We are trying to make M3 script server work with Aspect UIP (IB and OB programmes) and any call that we send to M3 script server is being considered as a "Connect" by Aspect, even if the calling or called party hangs up before being connected to agent and results in abandoned calls being...
  5. alischaudhry

    Aspect Dialer

    Hi there, Does anyone know where does Aspect UIP Dialer gather and store information for it's pacing algorithm such as the connect rate, connects, abandons, agents logged in etc.. Thanks, Ali
  6. alischaudhry

    Aspect UIP - Sybase DB Access

    Hello, Hoping that this forum still had Aspect UIP experts blessing. We are currently for ways to gain DML access to the Sybase DB that Aspect UIP is installed with. Aspect has raised their hands stating that we cannot be granted DML access to the database. Any ideas which application...
  7. alischaudhry

    Aspect UIP - Agents Events and Hook DLL

    Hi there, We have a rather peculiar issue with our integration with Aspect UIP for which we have not been able to find a solution, as of yet. I'm hoping that Aspect experts on this forum can help me as I have not been able to receive a workable solution from Aspect Professional Services as of...
  8. alischaudhry

    Aspect Event Bridge Software

    Tom, Thank you for your message. Yes, it is unusual however, it is true. Regarding this post however, we have now successfully acquire the App bridge software and are working on the integration. However, I will greatly appreciate some feedback on my latest post (which is not connected with...
  9. alischaudhry

    Aspect M3 Script

    Hi there, Hoping for an Aspect expert help! We have an M3 script through which we are calling a Hook dll for call control. The unique requirement that we have is to ensure that we send a few call variables associated with this call (ANI, Service_ID, Outbound_Service_Name etc..) to the Hook dll...
  10. alischaudhry

    Aspect Event Bridge Software

    Just wondering if anyone has had an opportunity to view this post - any help regarding this will be highly appreciated. Cheers, Ali
  11. alischaudhry

    Aspect Event Bridge Software

    Hi there, I was wondering if anyone can help me in acquiring Aspect Event Bridge Software. As this product has reached it end of service with Aspect, I cannot get it directly for them. Any help with this will be highly appreciated. Thank you
  12. alischaudhry

    Aspect Call Centre ACD - Bridge Services

    Thanks for you reply. They do not have Contact Server (Standard or Enterprise) - and as far as the Call Centre version is concerned, I'm not sure but it sounds like it's pre 9.0 (8.x). Cheers
  13. alischaudhry

    Aspect Call Centre ACD - Bridge Services

    Hello, In light of the fact that Aspect has discontinued it's support for all Bridge services (Application, Event and Real-time), it not the ideal time to undertake a project where we have to integrate our application for call control with a client's call centre who has Aspect Call Centre ACD...

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