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Well, you hit the nail on the head. I actually work for free, this is my family's failing business and I am basically trying to desperately help them out. The sob story is that the guy that was in charge of all of this and was trained by a certified technician on the system a few years ago left...

Thanks for the quick reply allworxguy. Unfortunately this is the case, the company is very close to bankruptcy, but that's neither here nor there. How do I go abut setting up a route and destination? At the moment when I go to destination codes in services there are "none defined". As for...

Hello all, I've inherited some problems with the office Nortel Norstar system. We don't have a telephone sysAdmin and really can't afford one, so I'm the one that has to set it up now. I've setup as much as I can but have hit a roadblock. When someone calls into the office and asks for a...