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  1. rdctelefonia

    Avaya CMS @mis to CM behind a firewall - can't change agent skills

    Thanks Stinney great link !!! I checked that is not a firewall issue. I can change VDN vector assignments, so the @mis user is working against CM. Now I guess the issue is about EAS and no-EAS enviroment. The CM has EAS enabled, but still using bcms vu login IDs, the ACD in CMS was defined for...
  2. rdctelefonia

    Avaya CMS @mis to CM behind a firewall - can't change agent skills

    A windows pop-up with this message: "Unable to complete the requested operation. Please try again or contact Technical support Error 28018: operation failed to start on CMS Location: Agent_action -0 " Also in Maintenence Error log "COW System Error: PCH=0 Time= 16:35:46 :[CVS V16.0 KD.22] -...
  3. rdctelefonia

    Avaya CMS @mis to CM behind a firewall - can't change agent skills

    Thanks for your answer Stinney. The port defined in comuninication-interface processor-channel is 5005, the same port I seted up when I added the ACD in CMS server. But port 5005 is permitted on firewall and the link is up for that reason. The operation I can't do is to change agent skills from...
  4. rdctelefonia

    Avaya CMS @mis to CM behind a firewall - can't change agent skills

    Hi, I added an ACD to my CMS 16.3 server from a CM 6.0, without EAS. It's behind a firewall. When I tried to change agent's skills from CMS I've got an error. The cms user has apporpiate access (red/write to the skills and read/write on agent administration feature). I guess this error is...

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