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  1. MaximusCPT

    Automated Post Call Survey

    Hi guys, I know this has been asked previously (Link)but with the new releases and AACC I am hoping this has changed. We are currently running a CS1000 rls. 7.5 with Callpilot rls. 5.0 and AACC. We currently have a post call survey in place that the agents transfer to, but the we have had a...
  2. MaximusCPT

    External Music on hold issue

    ok we finally got it sorted. during the trouble shooting process we used the avaya site to check what loadware was missing and the site said loadware DSP5AB01 was missing, we loaded this loadware as we are running 128 port DSP cards. once the loadware was on it broke everything so we removed all...
  3. MaximusCPT

    External Music on hold issue

    Yup i checked for both packages and they are there. its the weirdest problem and i am having no luck sorting it out.
  4. MaximusCPT

    External Music on hold issue

    Yup MUS and MRT is set on all incoming and out going routes to point to the music route.
  5. MaximusCPT

    External Music on hold issue

    Hi Guys, I am having an issue where i dont get any music on hold when a user dials in from external(when user is put on hold just gets silence). Music internally is not a problem. we are currently running 3 MGC cards 1 with a 96 port DSP card and 32 port DSP card the other 2 MGC's have one 32...

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