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  • Users: Gupz
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  1. Gupz

    Avaya CCR - Crystal reports ?

    Hello I know you are all going to say uninstall and install Xima.... However, I have a customer that is very invested in CCR already they have used for along time and like the product (within reason). They had an issue and I have had to upgrade the entire suite and now they have inherited a...
  2. Gupz

    Avaya and Microsoft Lync 2013

    Ful star for Monkey as I am having a shocker of a day and that link REALLY cheered me up :) Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  3. Gupz

    knowing your own extension???

    Maybe the sockets are just structured cabling and this would only tell you the patch panel location and then you would have to trace the cable in the cabinet to the IP Office.. ? maybe they have had office moves and hence not lablled in the new location ? what if the user has voicemail and...
  4. Gupz

    CCR personalize report for outbound call and high traffic in a day

    Yeah, I suppose maybe I need to take a look a bit more seriuosly. I hear Oak has just launched a new one specific for IP Office also. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  5. Gupz

    CCR personalize report for outbound call and high traffic in a day

    I get the feeling CCR is much hated or people get kick backs from Xima... That being said CCR is meh No I don't sell Xima but maybe I should.. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  6. Gupz

    Lync intergration IP office 500 v2 R9

    Not sure about R9 but R8 was easy as tipter says above you can use the 2010 client and it works quite happily. The only part I have not yet worked out is getting the outlook presence to mine with the One-x presence but that is because its a hosted email system. I don't think they will let me...
  7. Gupz

    CCR cant connect with IPO V 500

    Check the event logs also but as hairless said it can take years off you. I had hair and was only 21 when I started looking at CCR... I'm now Bald and 38.. I started looking at CCR about a year or two ago... It ages you! Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS...
  8. Gupz

    Avaya IP Office and Microsoft Lync

    apologies - would remove if I could. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  9. Gupz

    Avaya IP Office and Microsoft Lync

    Anyone ever set this up for Lync hosted ? Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  10. Gupz

    CCR AvayaSbccRTService.exe runs at 100% on Rel 7

    What build of IP Office version 7 do you have ? I had the issue on an earlier version of 7 after the server had rebooted and installed a load of updates. The solution was to upgrade the IP500,CCR, VM pro and One X all to the last version of 7.0. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx...
  11. Gupz

    VM Pro/Lite fails to connect to the Control Unit PC IP Address

    Install VM pro on your laptop connect to system - see if this works then you can at least narrow down it is the server with the issue. If it can ping it then it's a port issue.... 99% of the time in my experience it is going to be a firewall / anti virus / spyware issue. deactivate them all...
  12. Gupz

    CCR Agent Time card report bugged in 8.1 (69) ?

    Nah I have eliminated that by setting report day from 06:00 - 23:00. the hours of work are 9:00 - 5:00 having said that..... there are 'users' there.. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  13. Gupz

    Inbound calls over PRI failing, Outbound OK

    Any errors in system status ? Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  14. Gupz

    CCR Agent Time card report bugged in 8.1 (69) ?

    I have seen you lot mention Xima's Chronicall. Is it really so much better ? what kind of cost? Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  15. Gupz

    CCR Agent Time card report bugged in 8.1 (69) ?

    In the process of that at present but thought I would ask the Guru's before going through the pain. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  16. Gupz

    CCR Agent Time card report bugged in 8.1 (69) ?

    Hello all, Have recently had a system upgraded to 8.1 (69) and CCR seems to be playing up.. Pull a report and group by day and the data all seems fine, Pull the same report and group by agent and the report is about three times and big and it all just seems to be duplicated nonsense! I have...
  17. Gupz

    Voicemail not working

    I have seen Voicemail pro fail multiple times as people have restarted the server due to 'windows' updates however when the Server restarts it will also apply any updates for firewalls and anti virus software and these are notorious in blocking ports... I hate Mcafee nuff said! Avaya, Alcatel...
  18. Gupz

    Voicemail not working

    Firewall Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  19. Gupz

    VM to EMAIL stopped working

    I had that recently turned out to be something to do with Exchange blocking port 25.... IT department sorted it.... Normally its a firewall / spyware issue. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!
  20. Gupz

    Agent Login and Logout time / How to get logs if agent login fails.

    Supervisor reports are your friend. all reports are there. Avaya, Alcatel, Panasonic, 3com NBX, Swyx, 3cx ---------- Avaya ACIS SME Alcatel ACFE Jack of all, Master of none!

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