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  1. jeffstev

    Softphone Direct Media Path - I can't disable it, no audio on internal calls - HELP!!

    I know enough to be dangerous when it comes to IP routing (I installed the very first cisco router at Chevron with 55,000 employees in 1990), but complex VPN's are on a whole new technical level. We have one centrally located IP Office500V2 If our end stations are using a point to point VPN to...
  2. jeffstev

    Softphone Direct Media Path - I can't disable it, no audio on internal calls - HELP!!

    In other words, use LAN1 for everything and don't use LAN2. Would this be true when we have VPN's to 2 remote offices as well as other locations? the LAN2 connection is where all our VPN's traffic terminate. Not for any particular reason, I might add. Also, what benefit is there to direct...
  3. jeffstev

    Softphone Direct Media Path - I can't disable it, no audio on internal calls - HELP!!

    What would that default route look like? Let’s get this thread to be totally accurate for others. There are lots of questions on this site regarding this specific problem and no other answers that mention this particular solution. Jeff
  4. jeffstev

    Softphone Direct Media Path - I can't disable it, no audio on internal calls - HELP!!

    OK, found it. It rang a bell before. For those others reading this thread it's here: I'll be testing as soon as my CTO wakes up. I'm totally leaving him alone this AM - it's been a BRUTAL week, but we are now 100% remote in all offices in 3 states now. Absolutely heroic efforts by my...
  5. jeffstev

    Softphone Direct Media Path - I can't disable it, no audio on internal calls - HELP!!

    Ok that's super interesting and I really appreciate the info. We've been working nonstop on this for 2 solid days getting nowhere and my CTO and I are no slouches when it comes to routing, sniffers, software,etc. The Avaya folks are clueless. Can you explain how that no user source number...
  6. jeffstev

    Softphone Direct Media Path - I can't disable it, no audio on internal calls - HELP!!

    So I've got 50 remote workers making calls no problem. when we try to call each other we get no audio. We solved this problem in our remote sites before by unchecking "Allow direct Media Path" on each physical extn. but this is greyed out for all my SIP Softphone extns. I have plenty of VCM...
  7. jeffstev

    Best softphone?

    We just went thru this entire exercise and as of yesterday I now have 50 remote sales reps successfully selling wine over the phone on Mac and PC. I've been building this for years now and it finally paid off, big time. We don't have the option of deploying phones to everyone's house, but I do...
  8. jeffstev

    VLAN implementation

    Our IT folks have several questions about setting up our VLAN for our IP500V2. We have cisco routers and switches, and we have multiple subnets, all of them w/ Avaya Phones. The IP500 will ultimately reside on a single subnet in our central location. Questions: How should the Avaya switch be...
  9. jeffstev

    How to Query # of unread/New VMs in HG's programmatically?? WebServices?

    I'm almost there. I just need to load the LASTATUS.TXT file from each HG directory and parse the CSV values of [New, ??, Opened, Saved] and and I'm done: Anyone know what the other digit in the string is used to indicate? At least the VMPRO WebVM source files are easily modified. Clicking...
  10. jeffstev

    How to Query # of unread/New VMs in HG's programmatically?? WebServices?

    Yes it does, except multiple operators cannot have that application open on their desktop at the same time and be responsive and check voicemails. I did figure out that LASTATUS.TXT holds the key to this Mystery. I suppose I can call that file into memory for each group and parse the results...
  11. jeffstev

    How to Query # of unread/New VMs in HG's programmatically?? WebServices?

    Using 9.0.8 VMPro. We have about 100 HG's, some of which get dozens of msgs a day. I wrote a front end web app that launches webVM and logs the Admin into each hg for ease of use, but knowing how many New VMs are waiting in each HG has proven problematic. This isn't stored in the CCR SQL db...
  12. jeffstev

    SOLVED: How to get WEB VOICEMAIL install AFTER installing VM PRO 9.0.7?

    SOLVED: I installed the IIS 6.0 management components (I'm on Server 2008) and the options for WEB VM PRO appeared. - Jeff
  13. jeffstev

    SOLVED: How to get WEB VOICEMAIL install AFTER installing VM PRO 9.0.7?

    All, I've installed VM PRO 9.0.7 and cannot figure out how to install the web VM PRO component. I'd rather not remove everything to do this There are too many configs and places for errors - is there a command switch or registry setting that will allow this component install somehow? If I...
  14. jeffstev

    VMPRO - Identifying "Answering Party" after Assisted TX to a HG?????

    I have a fairly complicated call flow in VMPRO. The caller is looked up in a db and based on results, transferred to an Account HG, and if no answer, an Operations HG. I need to be able to identify WHO picked up the call along the way. Once I do that, I can screenpop the CRM record for them...
  15. jeffstev

    One-x Mobile Preferred voip mode 9.0.4 problems

    I'd just like to get that far w the Onex client... Is there any resource showing how to get a basic config working w the Onex client and an IPO500? I've wasted so much time on this that I finally gave up and used a 3rd pty SIP client on IOS. It connected the first time and works great, but I'd...
  16. jeffstev

    Major bugs in R9.0/VMPro & VB Script variable $DDI as well as TAPI drivers

    Any idea where that password is configured? I searched R9's mgr app but don't see that configuration option.
  17. jeffstev

    Major bugs in R9.0/VMPro & VB Script variable $DDI as well as TAPI drivers

    We just had to roll back our R9.0.4 ug today on our IP500v2 box. Major problems: R9.0.4 on the IP500V2 switch software we found 2 major issues: 1) 3rd party TAPI doesn’t work the same as R8.0 and is now unusable. 2) The variable $DDI is not properly passed from the switch to VM PRO and...
  18. jeffstev

    Programming SpeedDial Button on phone via TAPI

    Has anyone found a way to pragmatically control the speed-dial entries in 4610sw or 5610sw phones? I'd like to program one speed dial entry in the phone so all someone has to do is press one button on the phone to dial a number. We have a client that has this very specific request, so I need...
  19. jeffstev

    VM PRO Envelope - how to include HG information when transferred call to user?

    overthebars: I think I addressed this already >>While this might work in a non-sales environment, trust me when I say that if sales reps knew other sales reps were listening to their voicemails, I would have an uprising in the trenches the likes of which we haven't seen before, not even in our...
  20. jeffstev

    VM PRO Envelope - how to include HG information when transferred call to user?

    I should have also said that we also already have HG's built for each Company and they already all have VM boxes assigned to them - those boxes are checked by our admin staff and the get a few VM's per day. Those boxes are used when the caller calls one of the companies #'s we use, but his...

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