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  1. f4tcartman

    CCR Event Viewer Warning CSTA Integration Service failed to initalize

    Hi I have this exact same problem , every 16 mins . Did you find anything and should i be worried about this ? Thanks
  2. f4tcartman

    Call Status and V6

    I didn't set this up , I have inherited this situation which until v6 was working well. Maybe I need a new maintainer as this was setup by the system supplier not by me. Thanks for all your input
  3. f4tcartman

    Call Status and V6

    Ok , thanks for the input . I get the pickup calls , but how do you get visibilty of the calls that need picking up ? This is where call status was used here as it appears to be the only place we could get visibilty of queueing calls
  4. f4tcartman

    Call Status and V6

    Thanks for that , by programming do you mean hunt group overflows etc ? I apologise for my ignorance but I am trying to come up to speed
  5. f4tcartman

    Call Status and V6

    Easy tiger ,historically it has been used for members of other hunt groups to jump in and steal calls when we hit busy periods . Being a relatively newbie at the call centre side of things I do not know of the best practise solution - hence the post..
  6. f4tcartman

    Call Status and V6

    Hi. We have an IP 500 v6 phone switch and call status 4.0 (5). We are having major problems with "lag" in call status . A call can be showing as waiting , when you steal the call it has already been answered . I have seen people talking and the call status showing as the phone is still ringing...

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