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  1. campbellsoup06

    Daughter card metal mounting posts

    Hey guys, Got a random question for anyone who might know. I am looking to find some of the metal mounting posts that come on the daughter cards. My distributor does not seem to have any and i know its a pretty specific item. Just wanted to know if anyone has needed them and knows where to...
  2. campbellsoup06

    Engaging hunt group night service through voicemail pro

    amriddle, i have the generic option connected to my AA and the specific is set to cahnge the group service mode with value 2. do i need to connect something to "next" to get it to work? It does not appear to work after i test it and then go back into the config to look at the service mode of...
  3. campbellsoup06

    Engaging hunt group night service through voicemail pro

    Hey guys figured i would ask the masters since i am stumped on this one. I currently have a customer with the latest 9.0 system with vmpro. The customers call flow currently rings directly to the hunt group and they use a night button to put it in night service and go to the night AA. The...
  4. campbellsoup06

    Soft phone not calling out

    you mean like code- 9N; telephone number-N Line group- ARS Main?
  5. campbellsoup06

    Soft phone not calling out

    Hey guys, I have a interesting problem and i am still a bit of a newbie so let me know if you guys need more info. I have an ip office 500 v2 R 8.1(67) with a PRI. There are 10 users on the system and one user has Softphone loaded on his windows computer. The system is running Preferred...
  6. campbellsoup06

    One X Mobile on Iphone not playing voicemail

    The weird thing was that vm playback was working before we switched over the voicemail pro from an older server OS machine to a windows 7, not sure how that would affect it. Like i said in one x mobile i can see the messages show up and sync with the mailbox if we listen to them on the phone...
  7. campbellsoup06

    One X Mobile on Iphone not playing voicemail

    generally i try it through 3G/4G but i have also tried it on wifi and gotten the same result.
  8. campbellsoup06

    One X Mobile on Iphone not playing voicemail

    Yup updated it last week
  9. campbellsoup06

    One X Mobile on Iphone not playing voicemail

    Voicemail IP address and settings are already in there. Something specific i should look at?
  10. campbellsoup06

    One X Mobile on Iphone not playing voicemail

    I have an ip500 v2 R8 with voice mail pro. Voicemail pro has the web mail installed and the server has IIS installed. I can listen to messages perfectly fine through any of the users One X portal on their computers. When they try to listen to the same messages through One X mobile on their...
  11. campbellsoup06

    Partner ACS with eCas software help

    Guys i need some help, im stumped on this one. I have a partner ACS R6 that we just installed eCas on. The users have to dial a three digit code after dialing the phone number to get outside dial tone from the provider. SMDR settings are set to all calls, 24 digit format. The ecas software...
  12. campbellsoup06

    Contact store issue

    I did have compatibility view on and pop up blocker off
  13. campbellsoup06

    Contact store issue

    I have an IP office with VMPro 7.0.5 with contact store. the customer reported that he cant export recorded calls off of the web interface. i watched him try to do it and the pop up window for exporting came up but it never did anything or gave him the progress bar when he tried to complete...
  14. campbellsoup06

    Combot card and ATM4 and IP500V2 noise issue PCN

    had 3 processor be bad back to back ended up putting a v2 PCS 03 instead of the newer ones i think we are on 08. and it worked
  15. campbellsoup06

    problem with mute button

    i have a customer who on all of their phones have tried using the mute button while on speaker which works, but when they are using the handset the mute button does not work. what would be the cause of this?
  16. campbellsoup06

    humming on line

    ihave a small 4 phone ip office it has only one combo card ,i just installed and the customer has been complaining of a humming noise on the lines, they only have 3 Pots lines. i have done everything i can think of i changed the humm filters, took a new processor with new combo card and even...
  17. campbellsoup06

    Partner Edition auto attendant setup

    Just got my first partner edition and am starting to set it up, ive configured everything to my liking however i cant figure out how to listen to/record my morning auto attendant greeting , i know that in setup there are codes to access it but when i dial them they dont do anything and when i...
  18. campbellsoup06

    Line appearance issues

    i have a partner system release 3.0, the line appearance button for line 1 on ext 10 shows solid green like a phone call is on it however customer says when they press it to see the call it is only dead air, happened after i was on a call with them she then pressed intercom without putting me on...
  19. campbellsoup06

    NIght service button turning off

    I have a client who has a problem with the night service button on extension 10. the night service is only redirecting calls to answering machines and the auto attendant, they say when they leave they hit the button and it turns on like usual , the following morning they said that the night...
  20. campbellsoup06

    Phone not ringing

    yea i was thinking about doing the complete default, thanks for the advice ill let u know how it goes

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