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When I searched online I found several programs that will convert the files to .wav or mp3. For your backup protocol might it be better to just back it up as they are and convert when it's needed?

I have resold Xima Chronicall with my IP Office units for more than ten years. You just add the one CTI Link license and then you can keep all of the call reporting and recording on your own server and not have to mess with the Avaya solution. There are up front purchase or monthly...

It looks like the drive is going bad, you could try reformatting it and reloading it, or you can take out the sata drive and try to get the information off of it if you need it for that client. Now my rant: Avaya should never have sold these units. They are abysmal and spontaneously fail with...

You would want to add a third party IP device license, and then install an IP Paging adapter or ATA at the remote location that could trigger the AMP. You'll also probably need a site to site VPN router to connect the two sites, or you'll have to have a way for the adapter/ATA to get back to...

When I have tried to install application server natively on small computers I have failed miserably at my efforts with several different micro form factor systems. The last NUC I got it to work on was a 5th gen. It's either a storage or NIC issue or it's unhappy with UEFI and Secure Boot in...

There is no need for a group button. You can add it but it isn't utilized. You would put the user in the hunt group, and when the hunt group is called the phone will ring and the Hunt Group name will be displayed on the top as the phone rings. This is how we setup all of our clients. Another...

For all of our Avaya IP Office clients utilizing Google Workspace we have them send email utilizing the SMTP relay and have the authentication with a static IP address. Here is the google link for reference: https://support.google.com/a/answer/2956491?hl=en This way you don't need to...

RSV23, just FYI incoming faxes with SIP should typically work fine, but more and more I come across some outbound fax machines, which when we try to send to them, they just won't accept faxes from our clients on sip lines. I advise my clients to get an email address to use instead when...

I would suggest doing this by creating a Hunt Group and have the ICR route to that Hunt Group. When it rings the Hunt Group will display on the top of the phone and it can be handled appropriately without consuming buttons. Advantages to doing it this way is you can have multiple Hunt Groups...

IPOSS is required for systems with: Server edition Voicemail pro/ preferred edition Voice networking licenses I always assume someone might have these and I want to under promise and over deliver, so advising they might need something that later isn't needed is nicer than saying, you don't need...

Hi HockyPlayer28, I'm an Avaya partner and I would be happy to help you with the upgrade, etc. If you want to email me at guy@kittelsons.com we can discuss further. They will need to purchase a one year IPOSS subscription at a minimum to be eligible for the upgrade, and since the system is so...

You didn't mention if the AA or VM is on a standalone IP Office with embedded VM, an IP Office Server, or a standalone IP Office with a VM server. If this is anything but the first configuration - yes - your call is leaving the phone system and going to the VM device. Yes, paths would matter...

Raoul's reply speaks to why I didn't go into more detail, since there are a hundred things we don't know about your network and how it works. If you can turn off DHCP on your router that is currently providing DHCP and the IP Office can provide DHCP for those devices, everything should be fine...

As Derfloh said, not a good idea. You should only, ever, have one DHCP server on any single network. If your other DHCP server isn't capable of sending out the 176 and 242 DHCP options, the Avaya DHCP will make your phones work properly and give your other devices addresses just like your...

I was "brave" and upgraded a server edition system and a 500V2 both to 12.1 using the ISO transfer for the server. It all went off without a hitch.

To change forward unconditional in the User section you would want to do that on the phone while that user is logged in using the feature button. VM Pro forwarding is only in VM Pro in my experience and you won't see it in the user fields. If you use the feature button on that phone to...

Let us know how YOUR call to Avaya goes, since you will have an IPOSS contract with them. If you don't, I'm happy to sell you one!

I'm sure you know this, but the UC module must match the version of the phone system. Don't upgrade if it will be higher than the IPO since it won't work. These UC modules are crappy at best and a simple reboot will commonly trash them. I would suggest taking out the NVMe card and copying...

Thank you for the reply. This is an IP Office 500 V2 running latest 11.1.3.1 with VM Pro. The problem is I have more than a hundred users with 26 hunt groups that have DIDs, and all of the users have DIDs. A call can go to any point at any time and there isn't a way to have just one...

My apologies if this has been asked and answered before, but I was unable to find a suitable answer for this question. My clients record all calls, so to prevent any nuisance suits and make sure they're covered, they would like a message or notification, or announcement of some type played...