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  • Users: GQR
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  1. GQR

    calls dropping that were recevied from a hunt group.

    No they all log in the same way. They have log-in, aux-work, auto-in, and log-out buttons on their phone. They press log-in. The button with aux-work lights up. They press the auto-in button when they are ready to take calls. They press the log-out button at the end of the day. The call drops...
  2. GQR

    calls dropping that were recevied from a hunt group.

    I have a call center that is experiencing dropped calls. It's pretty basic. A customer calls a VDN. The VDN points to a vector. The vector has some options. The calls end up going to a hunt group. The call center persons log in and out of the hunt group. If someone is logged in and available...
  3. GQR

    need 8434 to be able to log-in into multiple hunt groups

    I am not that savy so I don't know what EAS means. Is that a field in the H.G. that I need to make a change to?
  4. GQR

    need 8434 to be able to log-in into multiple hunt groups

    I have a phone that needs to be able to log into three hunt groups at the same time. It was able to do that until I changed Mutiple Call Handling to many-forced. Now it is back to only letting the person log into one hunt group. Dose someone have an idea as to what field, in the hunt group...
  5. GQR

    hunt group

    Neverm mind. It's the Multiple Call Handling field. I put many-forced and tested it. They are getting multiple calls now.
  6. GQR

    hunt group

    I work in a telecom dept. and need advice on a hunt group on our G3R. I have a VDN that points to a vector. The vector sees that it the right time of day and it goes to line 8 which is, queue-to split 29. The department that logs into split 29 is receving calls, but when they are on the phone...
  7. GQR

    call pick up on definity g3r

    I spoke to an AVAYA tech the other day and he said the same thing, that when I do *7 the call sholud no longer be on the co-workers phone and that I should have control of it, but it doesn't leave the co-workers phone. If you look at the c.w. phone you would see that it is still sitting on the...
  8. GQR

    call pick up on definity g3r

    I need advice on call pick up. If I here my co-workers phone ringing and I do *7 and pick it up on my phone how do I send it back to his phone?

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