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I'll do what I can to add as much required information as possible; KwbMitel, by ARS Access Codes do you mean entries in the ARS Digits Dialed Assignment form? If so, we have about 10 or so entered, here are the ones for local and long distance calls: 91 --> 10 digits to follow 9519 --> 7...

I did a search and couldn't find anything on here. Maybe I missed it - if I did, I apologize. So here in Ontario (Windsor) we must dial the area code even for local calls. The issue here is that we need to dial 1 for long distance, but not for local calls. Is there a way to have the 3300 dial a...

Thank you kwbMitel. Now I know they are voicemail ports - this gives me at least a better description of what is going on. I am going to look into the SIP devices and see if there is a way to update the call info after the initial call is setup. I know the answer most likely lies in your...

Mitel100: Thank you for the settings. I have applied them to both trunks and devices, and the SIP user still sees "7xx Answer" calling. Maybe the lines forwarding the calls from the auto-attendant have a setting that is overriding the CLID with it's own?

A little more information on the situation; - Excluding the SIP users (line side only), all internal users are using either 5330's or 5340's. - All internal users using the 5330/5340's also use Mitel's Integrated Office Companion. When a call comes in from the auto-attendant, the user quickly...

I apologize ahead of time if I don't provide enough information as I'm still fairly new to this system. We have a 3300 ICP (v8, UR5), with a T1 PRI line. When an outside caller dials our main number, our auto-attendant picks up this call. The user can then dial someone's extension. Normally...

Fissure: Brilliant thinking! We have this set up for our office staff, and I've got the Nokia connected to the our Exchange (Mail 4 Exchange doesn't see subfolders, but that's another issue), so if the user sees an email, he'll know he has a new voicemail! Currently, the SIP phones would need...

Uncle Ralph: I tried to set up an MWI set key assignment on the SIP phone, but the phone does not indicate a message is waiting. I know this might be an issue with the Nokia device and not the Mitel setup, but all other thoughts are welcome. In case it matters, the device is a Nokia E71 running...

As described in the subject, it is possible to have multiple extensions re-route to the same mailbox? When messages are left, will both phones' main message lamp light up? A more detailed description of what I am trying to do; We have a 3300ICP, v8 UR5. Each user has a desk phone, and, of...