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  1. TopperH

    No sound after queue announcements

    Hello, We had the issue. Are you using a SIP Trunk ? We disables the G729 codec and everything is working fine now. I think the IPOffice change the codec when the announcement is played and when the annoucement stops, the IPOffice can't go back to the other codec. Francois
  2. TopperH

    7.0.23 is there too

    @Jamie77 : Same thought as you. I think two pages are missing on the PDF file. No mention about the DECT issues. No mention about the freezing of the 9608's display.
  3. TopperH

    Hunt Group to Auto Attendant

    Dont't forget to tick the "forward huntgroup call" option on the user setting
  4. TopperH

    9641G and SBM24 issue

    Thanks for the answers. Regards, Francois
  5. TopperH

    Forwarding ext. to a Huntgroup. Call rings HG but VM doesn't pick up

    If you really want to leave a message on this huntgroup, there is a solution. create a new shotcode *999 (or anything else) Voicemail Collect "#name_of_the_huntgroup" Create a user with forward unconditionnal on, fill the forward number with your shortcode and make sure that forward hunt group...
  6. TopperH

    Overflow while still ringing original HuntGroup

    So you have the main group with the operator. Let's call it "Main" In this "Main" huntgroup, you have the operator in it. Create a second group. Call it "MainOverflow" in this group, put all the extensions that you want. And include the operator. Then, put the "MainOverflow" as an overflow...
  7. TopperH

    RingBack When Free via VMPro

    Hello tipeter, Thanks for your reply. But I don't want to activate the voicemail ringback the the "ringback when free". ex : I call an extension, if this extension is busy, I go to the voicemail of this extension. The start point "leave"of this voicemail is just a menu and if I push 1, I need...
  8. TopperH

    RingBack When Free via VMPro

    Hello all, Need some help... I have a VMPro and I want to set up a menu when someone goes to the voicemail of an extension. What I want is if the caller press 1, it activates the ringback. I tryed to make a forward to a ShotCode but it doesn't work... Any Idea ? Thanks Francois
  9. TopperH

    VLAN question

    So, i'm gonna tryy to explain to you. I doesn't speak english very well so I hope you will understand. the phones can tag the tcp/ip frame but not the ipo. To make this work, you have to set up your switch. And "tell" to your switch to tag the tcp/ip frame from a specific port. When I intall...
  10. TopperH

    exceptional greeting message

    Thanks for your replies. But it's not with the voicemail pro. I must do this with an embedded voicemail or voicemail light. Sorry if my request was not clear but thanks for your explanation.
  11. TopperH

    exceptional greeting message

    Hello everybody, in first, excuse me for my poor english. I will try to do my best. On this christmas time, our customer want to make an exeptional greeting message to explain that they are in day off. But they don't want to overwrite their actual greeting message to avoid of recording back...

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