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  • Users: frx1
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  1. frx1

    Nice 8.9 - Perform upgrade

    didnt do it, i was short on time, had to get back to production. will test it later. i was wandering if tsp 6.1 will work with ccm4.1 since 4.1 is my production at the moment.
  2. frx1

    Change of IP address for NICE CMAPI logger

    That error appear when something is trying to catch your old ip address with no luck.
  3. frx1

    Nice 8.9 - Perform upgrade

    Hi nt. I have installed Cisco CUCM System version: 6.1.3.1000-16, and tried to connect it with nicecls, but had no success. My guess it that cisco tapi isn't compatible with new CCM6 and perhaps it has to be upgraded. Plz take a look at logs. Tapi stream has errors, here is log...
  4. frx1

    Double recordings and various

    I have 30+ agents, and there is double recorded conversation only when agent calls another agent. My space is around 500mb every day, and backup is on Ibm TSM. To lower the space, try to compress the backup data.
  5. frx1

    Nice SC - TSM backup problem

    There was 1 time a day backup before, this (2hrs) is only a try to see if it will change number of sessions. What do you suggest to lower it or put it on once a day? Average no. of calls are 900-1100 per day, with 1500-2000 minutes of call duration. I have only one group that has 32 agents. SC...
  6. frx1

    Nice SC - TSM backup problem

    Task is set to run every 2 hrs. Retention period under niceSC administrator is not checked (the greyed numbers are 365). I don't understand the question, you mean groups on tsm server or niceSC? If you mean on niceSC, this is only one task to do every 2hrs. Also it is good to mention, the tsm...
  7. frx1

    Nice SC - TSM backup problem

    ok, what do you suggest, where i can find this sp5 and could it be rolled back? also what do you think will it work ok with rest of the servers ( cls and logger ). how to see what version they have. tnx.
  8. frx1

    Nice SC - TSM backup problem

    version SC: Storage Center Version 8.90.4.38 It was auto/auto, i set it on 100/full.
  9. frx1

    Nice SC - TSM backup problem

    Here is storagecenterlog.log http://web.vip.hr/frxone.vip/nice-log-SC.txt
  10. frx1

    Change of IP address for NICE CMAPI logger

    Your attach don't work. I have done that change a year ago, and it was passed with no problems.
  11. frx1

    Nice SC - TSM backup problem

    O, that is good news. Didn't know that, since last time a tech supp from nice connected to our StorageCenter, he downgraded TSM client to 5.3.00 - wich i don't know why. Maybe we have an old version of 8.9. Yes there is logg on SC, i could post a part of it for you to see.
  12. frx1

    Nice SC - TSM backup problem

    Hi all, we have nicestorage server (v8.9) who is doing backup via tsm api. client is limited to TSM-Client (API) 5.3.0.0 (nice doesn't support higher rel.), and server is TSM Server 5.4.3.0 AIX 5.3. problem is with high number of session left on TSM server(around 60) after backup finishes.
  13. frx1

    Nice SC - TSM

    Hi all, we have nicestorage server who is doing backup via tsm api. client is limited to TSM-Client (API) 5.3.0.0 (nice doesn't support higher rel.), and server is TSM Server 5.4.3.0 AIX 5.3. problem is with high number of session left on hook (around 60) after backup finishes. how can we...
  14. frx1

    Error number E121702

    no i span vlan, and i found what is causing this errors. thing is with codec, so when there are a lot of calls transcoder (g729-g711) dont work well, so i put all recording phones to g711 codec, and it works perfect.
  15. frx1

    Error number E121702

    hi nicetechie, i restarted logger, and now is better ( no e121401 and exp008). there are only this E121701 error left every 10-15 calls. thing is i realised that it mostly appears with internal calls. can you explain what to expect in wireshark sniff? i see there normal rtp conversation. bye f.
  16. frx1

    Error number E121702

    Ok, i have update and one question. I removed this 30 phones from voice vlan into separate vlan and make switches span only this network to logger. So network is now clear from rest of voice traffic. But i have no luck, there is again error calls with E121701. Also today trend micro antivirus...
  17. frx1

    Nice 8.9 - Perform upgrade

    tnx nicetechie!
  18. frx1

    Error number E121702

    Hi, i'm using cisco voip and passive sniff. phones talk with mgcp. i have checked that there is a lot of traffic on voice network that doesn't have to be recorded. maybe that is why some of calls in rush hour are droped. i was thinking in separating vlan with recorded phones.
  19. frx1

    Error number E121702

    Hi, I am getting this E121702 error code in query status window. When you try to play a call it cannot be played since its not on the disk screen appears. tnx. F.
  20. frx1

    Nice 8.9 - Perform upgrade

    Hi all, We currently have Cisco CCM 4.1 with Nice 8.9 system. Our plan is to move to CCM6.1 or 7 in the near future. My question is it a must to upgrade Nice to Perform or could we stay on this 8.9 system. Also what could happen to "old" calls. We backup calls on Ibm TSM. tnx.

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