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Phonz-truth be told I am looking as we speak my friend, I have 12 years in Networking and took telecom because I relocated the hospital and they gave it to me and then took away all training options. Hence my only recourse is Forums to get things done.

GHTROUT-Unfortunatly these are the imposed constraints of this organization and they serve as an immovable object, the young lady at the front desk is a personal friend which Is why I am working to try to insert a comprehensive solution in spite of the constraints. Question: The screen Pops...

Awesome, will this allow me to define the display name as well. I apologize for a million questions and I absolutely appreciate your patience and expert tutelage So I predetermine which sets I want included in this group and create a new group and add them either by DN or TN, decide upon the...

Will the Group call option that John poole spoke of not work in this scenario, again the prerequisites given me were that she can press some numbers and have a group alerted to a problem and a disply that says Emergency at front desk or even preprogrammed announcements? Not an option?

These are all good suggestions however I work for a non-profit Healthcare organization and there is NO budget for any electrical wiring or anything else really. I am left to build a solution with what we currently have and that is the PBX really, there are no buttons near her or light switches...

When you say wired to the button, I am not sure I understand.

Thank you all, I am going to try to implement this afternoon, I knew this was where to come. A thousand thanks!!!

HAHAHAHAH...well thats the logic behind like a hot key, something she can just move her fingers and send the alert to a group. I actually thought you were joking with the pull-string, is that actually a viable option, I wasnt able to really follow forgive my lack of experience, I have about 11...

By the Way John Poole I used to live in West Cola SC on Shadblow lane in Springdale. So I dont wish to overwhelm you with the question but your solution sounds like the best. Do I start with an MCR group, I followed the logic but not the implementation. Thanks again

This is Awesome and actually solves the problem the only issue is, I havent got the foggiest idea how to do this. Thank you again

My First post, though I have used information posted here in past and have found you all to be very helpful, polite and informative so before anything else thank you for that!!! I am a new Telecom guy and have come pretty far but have gaps still. My receptionist often has people that frequent...