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I was able to access the firmware downloads at Adtran after I re-registred my company email address. We haven't been an Adtran partner in 10-15 years. PM me if you'd like me to get something specific... I'll see what I can get for you.

Thanks @jpruder - I have access to the available firmware on Adtran's website and downloaded R14 I was able to TFTP the firmware from the customer's running Adtran to my TFTP server. Then uploaded it to our spare. I had opened a ticket with Adtran support - but since neither system has a...

Our company has had similar issues from the MXe (Gen1). I've only had to deal with an II one time before they released the 3. I guess you've noticed the reason why they bumped to the III so quickly after they released the 2. I had seen the issue one time with an MXe-III, then the issue...

We have a site that has a carrier-provided TA908e gen 2 that was installed in October 2022 and is running R11 firmware. This carrier has relinquished support of this Adtran to the customer and subsequently my company, stating that they will continue to provide SIP service, but they don't have...

Does this extension appear on other phones that are active? If so, that is why you're getting the CFWD-N-A instead of busy.

Unfortunately, the controller's motherboard Ethernet (MIPS) is no longer responding. That command does not survive a reboot. There's 2 ways to resolve this issue permanently - 1st - replace the controller 2nd - if you're not using VLAN's directly on the the system L2 or the WAN port, then you...

try sandman.com - we've used them in the past and they have done a great job.

The SIP device would likely use the Single-Line Licenses.

That's understandable. I don't think the issue has been corrected in MiVB 10.3... but in MiCollab 10.x The issue seems to have been introduced in MiVB 10.0 or 10.1

I have two hotels that are sharing one MiVB system. Both hotels have been sharing a PMS system, but they are now changing one of the hotels to a new PMS and leaving the other alone (for now). I've found both here and on the Mitel forum that others are having this same issue. iLink from...

This is a known issue that should be resolved in 10.3 or later. I was told that it would be resolved in 10.2, but that didn't happen. The site that I have with this issue currently uses the Embedded Voicemail on one of their controllers. They do have a MiCollab server that some of their users...

To get into the advanced menu on the phone, you will have a passcode entered in the security form on the phone system. But it looks like you've already gotten this with the long-press on the buttons.

What controller are you running? If you're using an EX controller or Virtual Controller, you can use Call Flow which is super simple to use and is very different than the video you posted. This call flow is similar to that of the NuPoint. It starts with: When I receive a call. If you're using...

can the workstation reach the phone system? What happens when you attempt to run the wizard?

I'm assuming you're using a "Cascade" order on the ring group. The only way I know how to is to remove everyone and put them into the order you want. I've only built a Cascade Ring group one time and it was quickly changed to "ring all" with overflows to other ring groups that add other...

I have seen line cards kill a bay. Pull all the cards from slots 1-8 and power it back on. If the Bay Control comes up, then it's likely one of the line cards. Put them in, one at a time. and see which one kills the bay. Where are you located?

Did you make sure the power cord was plugged into the back of the bay power supply properly? There's a little access cover, undo it, and plug it in.

That's what I thought too. Figured I'd check while trying to fix this old shiva plug probe. I did get it to work. It just took a while for it to appear as checked in and ready. I repeated the process twice before I noticed it happen.

Has anyone here managed to install the MPA probe blade on a 3300 ICP that is running on a CX-II or MXe-III? I have a site that has an older Marwatch probe, and of course Martello support has told me to contact Mitel Support. Mitel Support basically said they don't know anything about any such...

I agree... hopefully they come back stronger than before. As for the merger with intertel, they became difficult to work with Sales and Marketing after the merger. The impression they gave dealers is that they bought out Intertel as it was a failing company that Mitel wanted some parts of...