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  1. pcat200

    ACD-C2 reports question

    We have a CS1000k M SG on Release 7.5. Latest updates/patches have been applied. We use basic ACD C-2 reporting to a Telecost Server to format the reports. We are set up in the SCB to have the reports run from 1/1 to 12/31, from 6am to 8pm, 7 days a week. We also have a Okidata ACD printer...
  2. pcat200

    7.6 upgrade and Aura 6 phone model question

    Be advised that the 1140e's have/had a problem with the power board overheating and the phone failing. We have had a high failure rate with them. Avaya PCN (PCN Number 1745H) describes the issue and corrective action, good until end of 2014.
  3. pcat200

    agent beep notification

    We have a CS1000 7.5 with AACC 6.0 and Avaya ACR (Verint). In the CLS of the sets do you have "RECA". I don't think that would solve the beep tone issue, but who knows. We had a intermittent dead air issue that turned out to be between our LD carrier and the carrier they were receiving the call...
  4. pcat200

    remote notification to phone

    I did not. After doing some research I do not think it is possible, but not 100% sure, only 99%.
  5. pcat200

    CCSA and 911?

    You may need to build a RLI for the 9 911 calls. You will need to build an SPN for 911 and point it to the RLI you build. You will need to build a DMI table also and set it to delete 0 and add 0 and put that DMI in the RLI you build for 9 911. Below is our set up for dialing 9 911. This is with...
  6. pcat200

    Callpilot Remote notification to phone

    I posted this in the CallPilot forum, but, like me, it stumped everyone there. Callpilot IPE 201i on release 5 with latest patches. When CallPilot remote notification calls a users phone after a voicemail is left, the CallPilot verbally gives the user the option to log in and listen to the...
  7. pcat200

    remote notification to phone

    When CallPilot remote notification calls a users phone after a voicemail is left, the CallPilot verbally gives the user the option to log in and listen to the message, or to disable notification for all other calls left for this mailbox. Is it possible to restrict the user from disabling remote...
  8. pcat200

    Out of Service RLS 7.6 CS1000

    I too, have had a AAE5 card that went dark and never came up after a power down, and power was off more that 3 hours. Swap the card.
  9. pcat200

    CS1000 E Rls 7.5 no speech over H323

    I had similar issue and our vendor discovered the near end and far end CS1000's were choosing different codecs for the call. I believe they removed the 723 codec so the g711 was the only one available.
  10. pcat200

    ACD Activity codes

    Greetings all, The system is a CS1000E on Rls7.5. No Contact Center, just basic ACD with reports to a printer. Do I need to have a Contact Center server to be able to use activity codes? The supervisor wants to know why they are on not ready, etc. Do the activity codes show up on the basic acd...
  11. pcat200

    SDI port questions

    The system is a CS1K Cabinet, Rls6.0. Looking at TTY 0 and TTY 3 below, is there a conflict between the Port number, 0, for each device. TTY 0 comes from the CPPM card and TTY 3 comes from the MGC card. They have different DNUM and TTY numbers. Bonus question: Why doesn't TTY 0, "CTYP CPSI" have...
  12. pcat200

    METASWITCH to CS1000e issues with PRI

    We have a CS1000E Rls 7.5 working with Metaswitch PRI's with no issues, CLID or otherwise. We did not switch from ATT though. We have 18 PRI's coming in on copper. We are using a combination of PRI gateways and individual cards. Basic in/outbound traffic. Here is one of the Dchannels on a...
  13. pcat200

    You Know Your A Nortel(Avaya) Tech If

    You still refer to the thing on the right hand side of the phone as an "Add on Module
  14. pcat200

    AT&T CLID blocking

    When we dial 911 from our PBX, AT&T replaces the CLID sent by the PBX with the main billing number for the PRI's installed at that site. They refuse to remove the block and let the PBX send the CLID to the 911 center. Is that normal?
  15. pcat200

    e911programming questions

    Greetings all, At site "A" is a CS1000M cabinet on RLS 6 with 5 PRI's terminating in the system. At site "B" is where 95 percent of the sets reside, but they register to site "A" PBX. No SMG at site "B". Only the network connects site "A" PBX to site "B" phones. How do I program E911 at site "A"...
  16. pcat200

    meta switch C.O.

    Does anyone have any experience with PRI's connected to a MetaSwitch CO?
  17. pcat200

    Total number of DSP's on a MGC

    Thank You for yor response. Did that seem like too many DSP's for that many PRI's/IP sets?
  18. pcat200

    Total number of DSP's on a MGC

    The system is a CS1000E HA Rls 7.5 with 1 PRI 4 port gateway and 2 UDT PRI cards, 1 per 10 slot cabinet. CallPilot 24 port, Miran, 16 Rancon,32 muscon. 450 IP sets, 1 page port, 16 TDM ports. Presently we are using 4 PRI's. The MGC's have the 128 port DSP Dboard. The gateway has a 96 port DB on...
  19. pcat200

    replacing CPPIV card

    jakeemerson, What vintage CPPIV card are you using to replace the AA vintage? Is Avaya paying for the replacement cards? I need to do the same thing. Thanks,
  20. pcat200

    7.5 Callers key issue

    It is used with the "Personal Directory" feature. If you are getting web error it has not been configured. The Personal Directory, Callers List, and Redial List use a separate central database, called the IP Phone Application Server, to store directory data and user profile options. In the...

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