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I am fairly certain the 3cx is supposed to flash the firmware to the version they need? BTW Forerunner now owns the 3cx and its no longer EOL and looks to be getting a linux distro.

Ok, so CAP or Loop keys? I mean I tested this on my bench system and had zero issues.

Turn off caller ID to VM in the trunk settings. Otherwise office 365 needs to fix their sh*t. I've seen this all over. I have one customer that has a 365 relay and has never had an issue and another ....it's silly.

You need to try with an outside call. Supervised means you stay on the call after you transfer it to announce the call. Then just pull it back. Might even be on the display of the phone.

Easiest way is do a supervised transfer. You can hit the flashing CAP or trunk key to pull it back.

Better off using the TIE feature on the NEC. Way easier to program.

Not really. You need to get on Forerunners LMS for your customers and regenerate the files. I keep files on hand for every customer in case this happens. I do enough of these systems that I have seen this happen on reboots and power surges where is corrupts the lic files. Not many mind you...

Yep. Sometimes you have to remove and add the licenses back in.

You need to get an NEC tech, company on call or get certified if you plan on servicing them.

Log into the system and check your licensing.

Ya, it's all in transition now to Forerunner and Optus. I HOPE they fix or re-do the NTAC site.

You need to use a ring group. You might need to create a virtual loopback.

Are you using SIP/Digital lines or analog (not supposed to)?

Well, I actually learned this way from NEC tech support!

Agree to disagree. Been working on NEC systems since Nitsuko. Your way doesn't allow for a phone to simply be sent out and plugged in using PCPro software. I've installed thousands of phones. Your way also opens the system for hacking. Not saying your way doesn't work, but there are better...

Heh sorry. VE appearance using the dept goup number.

Create a call coverage key of that dept goup on the phone you want to ring and set the delay ring to what you need.

I would make sure that mailboxes aren't all filling up and also make sure wireshark and logging are turned off.

Disagree. Much easier and cleaner to simply do what you did and change the MAC address to the new phone. This way you know what phone will be what extension. You should also NEVER put ext number on NEC SIP VOIP phones on the 9100. I can't tell you how many systems I have taken over where...

Chances the PBX is the issue is like 1%. You can also loop the Adtran for testing as well. I would make sure your LBO are setup correctly in the phone system and CSU. Also verify your clocking. 99% of the time its the carrier. Could be a bad CSU, it's rare but fairly cheap to swap out. I'd...