Jerry - If I press 9, I get "Invalid Entry", also, I don't need to dial "9" to get an outside line.
I have all 5 lines on the telephone, and I have 1 intercom button. I'm using Meridian M7310 phones.
1. Yes I've set my phone to allow redirect, I'm extension "25" if it matters.
2. Yes, software version is CICS 4.2
3. This is what I'm not sure of how to answer. I don't know where I'd go to answer this question.
4. In our "hunt group" we have 5 Phone lines (xxx)xxx-9750 through (xxx)xxx-9754...
On the LCD Display, it gives me the option to Transfer. I press that and can transfer with no problem to another extension. When I try to press anything besides a valid numeral or pair of numerals for an existing extension, it says "Invalid Entry" and gives me the option (On the lcd) to either...
That I do Dewey, that I do.
By the way everyone, I GREATLY appreciate all the help and responses I've already received. I'm very confident that with all of your help, we can get this resolved.
Dewey, does my previous post shed any different light on the solution we were working towards...
Yeah, all I'm trying to do is:
Client Calls In
Person they're looking for isn't available
Whoever received the call, transfers them to the voicemail system at "(815)555-1212"
Currently, it's just letting me transfer to an extension.
This phone number also isn't one that I have coming in, it's...
Ok, I got the redirect set to "Y" (Thanks RikRodgers) So, i'll do that for everyone else's lines after I get the 2nd step of this process done. I figured I'd use my own line as a test first.
So, if you could elaborate on part 2 Dewey, I would GREATLY appreciate it!!!
Good to know it's not a futile effort being in software version 4.2 :D
Now, in regards to the redirect. I need to do that at each phone. Now, I know how to get to the base settings for the system (F **266344) But, how do I get to the base settings for the phone.
In regards to the line pool...
I have a nortel ICS system. I'm running Norstar Meridian M7310 phones. I can not transfer to anything besides an extension. I have an off-site voice mail system. The voice mail system is accessed by dialing a regular phone number. I need to be able to transfer a caller, utilizing the...
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