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  • Users: rwalsh79
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  1. rwalsh79

    9620 / 9630 phones not registering, until Reset Values done

    I believe there is additional code that you can input into the DHCP server. For reference, check the administrator's guide for 9600 series IP phones.
  2. rwalsh79

    Connect PC to Definity

    Can you check the cabinets/carriers for a CLAN circuit pack of any kind? If you look on the circuit packs, there's a white or sometimes pink indicator sticker on the bottom of the pack. Look for TN799 or something to that effect. If your doing any kind of ethernet connectivity via the LAN...
  3. rwalsh79

    Cannot access AES through LAN...

    I've run into this very same issue, as we use an AES server for CTI delivery to the NICE call recording servers/loggers. Check with your network nazis (only kidding), to make sure they're not blocking traffic in/out of port 8443. Also make sure cookies are enabled in IE. I think you might...
  4. rwalsh79

    Avaya VOIP Phones and recording

    Truly, NICE has a pretty good IP CLS/logger product out.
  5. rwalsh79

    Where can I download latest ASA?

    I just got a quote on Avaya (ASA) Integrated Management 4.0.12 for $721 from an Avaya BP. Hopefully you can find it cheaper than that!
  6. rwalsh79

    Can not add login

    What Release of CM are you running? Or are you G3si vXX? If you're on CM x.x, you can get into the web maintenance page and do an add login from the maintenance screen, just make sure your login permissions are set.
  7. rwalsh79

    Transfer to outside line not working

    Irvineguy... Trk-to-trk transfer override is controllable by ch cos. Typically, I've created 1 COS to allow for trk-to-trk transfer to keep it limited on your system. And only a smaller number of stations on the PBX have the capability. From there you would assign the corresponding COS to...
  8. rwalsh79

    adding hunt groups vs skill

    If you have EAS (expert agent) enabled in your switch, creating the hunt group automatically sets up the skill. It is then determined in the hunt group form, and then vectoring how the call routes internally. Once the hunt/skill group is created, you then put that skill number in the ch agent...
  9. rwalsh79

    96xx and LLDP

    I have the same issue. Have a new s8300, CM4.0.1, with 9620 IP sets. We're getting the same waiting for LLDP message on our sets. Our network folks have cleared the ARP tables, and made some other changes but to no avail. We confirmed the IP addressing, DCHP scope and subnet were correct...
  10. rwalsh79

    Hate to post this here.....

    If you currently have a Merlin Legend/Magix switch, look at the Avaya IP Office 500 or s8300 solutions for your company. If you're looking for competition in regard to an Avaya RFP, I would recommend some of the bigger names in telecom, ie...below. Nortel NEC Panasonic Intertel/Mitel It is...
  11. rwalsh79

    Assist with Auto Attendant

    You should check the routing type for option 2 in the AA. It sounds like option 2 is set to route directly to VM box, and not to the phone. Rod Harden
  12. rwalsh79

    Message Waiting Lights

    It sounds like you may want to check your VM to switch integration if MWI is sticking. Try a reset on the VM platform and see if that helps. (clear amw all xxxx) xxxx - extension, will turn off MWI at the extension level. That command works on the Definity. Hope this helps.
  13. rwalsh79

    trouble transfering to vm using call coverage with 9630's

    mwheat - Have you checked the secretary's phone for proper amount of call-appearances? To transer a call requires an additional open call-appearance button as well. Just a thought.

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