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sure does... it used to be configured for our CMS

Hi all, Is this even possible? Our system is in the basement and we currently have an unused C-LAN card in it. Anyway to configure it to allow connections from ASA? I noticed the network option in the app when you create a new voice connection. Many thanks.

Hi All, I've been informed that our company used to have a system in place whereby they could call into the phone system externally, log in with what they think was an Agent-ID, and then be given dial tone so they could essentially operate the system from home as if they were receiving dialtone...

Thanks kindly guys, I managed to make it a hot dial using the system abb dial list :-) Cheers

Hey guys, I have an analogue station set up as a modem and was wondering if there was a way to automatically have it dial 9 and grab an outside line when picked up. I have an STB hooked up and the number is hard coded into it, so I can't add the 9 there. Thanks very kindly in advance! :-)

Hi all, We have a 3 cabinet Definity G3R. I can still get termial access through through the 2nd and 3rd cabinets (which is really slow though and involves me actually having to walk to the other end of out building to swap over the cable!), but for the second time in a week the terminal ports...

Hi, I've managed to get this working and it is Outlook POPing to the server and not the server forwarding to the mailbox (was a piece of cake once I started looking in the right direction!) Hummer, as long as the POP3 server is properly configured on your Audix box, the config you've described...

Hi all, I've a rather bizarre problem.. I can't get terminal access to out Defintiy G3r through either of the maintenance cards (TN1648Bs) in our primary cabinet. Up until a few days ago this was working fine. I can get access by plugging into an EPN, but access is rediculously slow! Can I...

Thanks for reply mate :-) Sorry, I'll fill in the gaps.. It's Conversant V8, I'm just telnetting using a terminal app call Putty, but I can use ASA or whatever to connect all with the same result. I go into cvis_menu, then select Script Builder Applications, then select any of the scripts and...

Hi all, I'm just trying to define an already made application in script builder, but every time I select the app and press F8 then F1, the screen 'flashes' for a second and ziltch!! Any ideas on this ? Thanks heaps in advance all :-D

Hey guys, Thanks for the help here.. I didn't actually get a chance to look back here much yesterday as the system is still rebooting every couple of hours.. I did a list meas ds1-f log 1e21a and here is a sample of what came out DS-1 FACILITY LINK PERFORMANCE MEASUREMENTS DETAILED LOG REPORT...

Hi all, We're having some troubles with the fibre/DS1 link to one of our EPNs. The alarm log is as follows. Does anyone have a link to an Avaya document that fully explains alarm / test codes etc.. The stuff I keep getting up on the Avaya site is pretty rudimentary.. Here's the alarm logs...

Hi all, We're running Audix R5.0-63 and have a mailbox set up that apparently forwards incoming faxs to one of our exchange email addresses (I can see this as in the properties of the Fax email it shows audix.ourdomain.com as the sending server). I've looked through the Audix menu and although...

Hi mrjedi, It works! It was exactly that. AAS wasn't setup. Thank's so much for the help. As for the numbering I agree that it's not entirely logical the way they are at the moment, but unfortunately that's the way the system was setup orginally. See, the system has been in place for years...

hi again... and thanks again.. :-) Yes, all the agents are in skill 94.. Though I think I may have found the problem.. All the "stations" setup for the DS1 link work when dialed directly, it's just when you call and agent or try and route it through the hunt-group that it doesn't work.. In...

Hmm. another problem... bcms apparently doesn't measure skill or split.. Our system is only R8, could this have something to do with it ?

Sorry, that was can't change the AAS... Looking at sysmon, when I call directly I can see it go off hook and even the digits that I dial, but via the vector zilch!! Non of the channels goes off hook!! We have 40 odd stations setup for the 2 DS1 links to the IVR, ranging from 1251 to 1288.. How...

Thanks so much again, I can change the AAS with agents assigned apparently. I had already tested this and there are agents assigned to it already.. I did the trace and ended up with LIST TRACE time vec st data 15:25:52 521 1 vdn e6171 bsr appl 0...

Thanks for the responses mrjedi, you're at least heading me in the right direction :-) Looking at it now I'm thinking that it may be eminating from the Definity and not the IVR.. When I dial directly to the IVR (directly on a station number) it picks up and executes a script, so that appears...

Thanks a lot for the response.. The show command doesn't work, though I did the remove and restore card and have ended back with both cards online again.. They were maually out of service (MANOOS) obviously after a remove. They just appear on hook and don't seem to pick up calls when they're...