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  1. ecs99ny

    Avaya 1408 Display

    I just set up a 1408 in the office. Called the ext and no numbers showed up on the display. I see the arrow but no number above it.
  2. ecs99ny

    Avaya 1408 Display

    I thought it was missed calls as well but he has deleted his call logs. When I look at the config he has 3 CA buttons, PU, 3 Park Keys, and a DND key.
  3. ecs99ny

    Avaya 1408 Display

    Thank you webb32. I realize that is what the arrow means. Do you have any idea what the 4 means? Usually there is G if they are in a HG or something in its place.
  4. ecs99ny

    Avaya 1408 Display

    Have a customer who is stating he has a 4 with a down arrow on the upper left hand side of his phone. Can anyone tell me what the 4 means? He is not a member of a group.
  5. ecs99ny

    Forcing the first announcement for a Hunt Group Queue

    Will this throw off my call reports? EX: If I route the call to a generic action with a transfer to the HG my reports will not show the initial time the call was in the greeting. Not that its a big deal but I know I will have customers that ask. I can just adjust the time that the greeting plays.
  6. ecs99ny

    Forcing the first announcement for a Hunt Group Queue

    Is there a way to force the caller to hear the first announcement before the call presents to an agent? IPO 8.0
  7. ecs99ny

    CLID across SCN using Mobile Twinning

    Need help with Mobile twinning across the SCN. Calls complete fine however when across the scn with 4 dig dialing the IPO inserts our local area code, prefix and the originating caller ext. Ex: Call across SCN ext 518 555 (5555). Dials ext 3333 4 Dig dials ext to 315 333 (3333) by dialing...
  8. ecs99ny

    CCR login?

    I too am having issues with CCR. I was getting the same thing. I just removed that and replced with HTTP://IP Address/CCRWebClient This seemd to give me the option to create the supervisor. Now...if I can get the rest of this to work.
  9. ecs99ny

    IPO Overhead paging feedback

    We tried putting a Atlas LT600v in line. No luck. When I clip my test set directly to my analog port I still get the same "ear ringing" sound which tells me it seems like an audio problem and not a mismatch. Ended up putting in a Viking FBI.
  10. ecs99ny

    IPO Overhead paging feedback

    Yes we have a 600V isolation transformer in line. As soon as we pull the cross connect from the analog port sound goes away. We may try Viking Feed back eliminator.
  11. ecs99ny

    IPO Overhead paging feedback

    Anyone had any issues when hooking an IPO up to external amp for overhead paging. We are using an analog port set as a page port. System is properly grounded. When we hook it to the amp we get a high pitch noice that sounds like your ears are ringing. The common denominator is the IPO. We have...
  12. ecs99ny

    IPO 7.0.23 emergency greeting

    It does not set the HG to out of service.
  13. ecs99ny

    IPO 7.0.23 emergency greeting

    AA con. Thank you very much for the info. I'm a try that tomorrow on our demo switch
  14. ecs99ny

    IPO 7.0.23 emergency greeting

    AA con I tried that. I set that up in our office switch with a pri to a user. Use the short code for DTMF 2 *20*2000#. It just disconnects me.
  15. ecs99ny

    IPO 7.0.23 emergency greeting

    I was hoping to be able to use DTMF Breakout fronm the password protected user mailbox but can access the HG out of service that way. Remote access is the best bet I guess. I am trying to get this to work for a co-worker. Not sure if they have VPN access to the IPO.
  16. ecs99ny

    IPO 7.0.23 emergency greeting

    We are the programmers. VM Pro is easy enough but getting this to work with embedded is proving to be challenging.
  17. ecs99ny

    IPO 7.0.23 emergency greeting

    Is there a way to set up an emergency closure greeting using embedded VM where a user can call in and remotely make the change through an option.
  18. ecs99ny

    POTS lines Not following Forward No Answer settings

    IPO Version 7.0.23. I have a small customer with POTS lines who wants the lines to appear and ring on a 1416 phone. No Problem...However they want the phone to ring and if no one answers they want the message to dump in a seperate HG mailbox. Built short code and forwarded under...
  19. ecs99ny

    CALL LOGS

    IPO 6.0.18 using 5400 series phones. Phones have physical POTS line apperance on them and log all calls with the exeption of calls that go to voicemail or if the caller hangs up when they hear the voicemail pick up. All log options are checked under the system tab and user tab. I have set this...
  20. ecs99ny

    Call Logs

    I have a customer with and IPO 6.0.18 using embedded VM using 5410's and the call logs are not showing missed calls. Calls made, calls answered, calls that hang up before they get to VM are all logged and show up fine. Calls that go to VM do not get logged but the VM time stamps them with caller...

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