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  • Users: ChuckIPO
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  1. ChuckIPO

    One-X Portal Takes 15min to Startup

    Make sure you meet the minimum specs for the One-X Portal server...however long start ups are not uncommon. Server PC Requirements one-X Portal is currently supported with all components installed on a single server meeting the following requirements: · o Operating System: Windows 2003 or...
  2. ChuckIPO

    Dialling from Outlook

    Bare with me, as I've only set this up once and with one minor change it worked. Below is what I remember doing. I installed the latest TAPI software off the IP Office User CD (version 4.2.29), the installation required a reboot. Once I rebooted the installation continued and found the IP...
  3. ChuckIPO

    Dialling from Outlook

    I have this working on Windows 7 Pro with Office 2007. The 9 to access an outside line is defined under 'Phone and Modem' on the PC, not your TAPI settings. settings and then 'My Location'. Select Edit for 'My Location' and you can configure rules for dialing; local, long distance, and any...
  4. ChuckIPO

    ip office one x mobile software for an i phone

    I just started playing around with One-X Mobile Lite on the IPO, one thing I noticed is that it utilizes the FNE codes, however you can not enter a * key in the iPhone app, has anyone found a work around for that? Chuck Hergenroder ACS - Implement: IP Office AEC Group
  5. ChuckIPO

    TTY Phone for IPO

    Can anyone recommend a TTY device that works well on an IPO? The Avaya Uniphone 1140 states it only works on CM. Chuck Hergenroder ACS - Implement: IP Office AEC Group
  6. ChuckIPO

    App question

    I'll back up LRB45, Computer Instruments eIVR product is your best bet to accomplish this on the IP Office. We have rolled it out to multiple clients. Chuck Hergenroder ACS - Implement: IP Office AEC Group
  7. ChuckIPO

    Upgrading embedded vm for r5

    It appears in R5 you don't need the zip file, unlike the Avaya IPO R5 upgrade documentation suggests. In Manager you follow the instructions above from tlpeter. The menu item is 'Upload Voicemail Files' from within Embedded File Management. Chuck Hergenroder ACS - Implement: IP Office AEC Group
  8. ChuckIPO

    Upgrading embedded vm for r5

    If you're upgrading a 406V2 or a 500, you will need the G711.zip file. This contains the files that need transfered to the card. Chuck Hergenroder ACS - Implement: IP Office AEC Group
  9. ChuckIPO

    Appointment Reminder Solution

    Does anyone know of an Appointment Reminder solution that will work with IPO? I have a customer that is looking to automate calling their customers a day in advance to confirm their delivery of goods. They also want the called party to be able to 'zero' out and be transfered to their Customer...
  10. ChuckIPO

    VM Pro UMS to Exchange Mailbox

    Can you connect a Blackberry to an IMAP server if its connected to a Blackberry Enterprise Server? Chuck Hergenroder ACS - Implement: IP Office AEC Group
  11. ChuckIPO

    Error launching CCV

    Anyone seen this before. I'm getting 2 errors when launching CCV. 1) Coudn't connect to Delta Server, stopping CCV. 2) Network Error, Permission denied whilst connecting to server machine or process. I'm assuming this isn't a CCV issue, but I've never seen the 2nd error message bafore. I...
  12. ChuckIPO

    Phone Manager (Agent Mode)

    I just setup CCC and want to use Phone Manager for the agents. Do I need Phone Manager Pro licenses for the agents to utilize the Agent Mode feature, or is that licensing part of the CCC Agent licensing? When ever I try to login to Phone Manager, as soon as I select the IPO the Expand button...
  13. ChuckIPO

    CCC Reporter

    I had this happen once, I had to reinstall the Crystal Component ont he server.
  14. ChuckIPO

    SMDR / Delta Server question

    We are in the pre-sale process with a customer who is going to have a 412 and 406 SCN'd together across their campus. The calls will come across two PRI's connected to the 412 in the primary building. Any incoming or outgoing call will route across the SCN. If I have the Delta Server...
  15. ChuckIPO

    VoiceMail Pro 4.0.18

    I'm having the same problem with a customer. We installed two weeks ago and the service crashed 4 times already. I'm getting an error in the event log stating: The voicemail service terminated unexpectedly.
  16. ChuckIPO

    Phone Manager Pro Error

    When ever a call comes in PMP throws the following error. Cannot Open File (Null). I've reinstalled the application and recreated the user but still recieve the error. Running 4.0.7 and CCC 5.0.43
  17. ChuckIPO

    VM PRO 3.2.33 cutting off first 2 seconds

    I've had issues in the past when the NIC was set to auto negotiate, however these last few have had issues with the NIC being set to 100 Full Duplex.
  18. ChuckIPO

    Calls not going to CCC agents voicemail

    We are experiencing issues when a caller attempts to transfer to a CCC agent who is active in a group and on a call or on Busy. Instead of being routed to their voicemail (call waitings turned off), the phone just rings and rings and rings never getting to voicemail. The caveat to this is that...
  19. ChuckIPO

    VM PRO 3.2.33 cutting off first 2 seconds

    I've had it happen on a 3.2.57 system and a 4.0.7 system. Both were IPO 406's with an HP Proliant DL320 G4 server. I'm still not sure whats going on with them. We have other clients running the same systems with no problems. Hopefully someone has a resolution for this.
  20. ChuckIPO

    Phone Manager Pro: Speed Dails

    I have PM Pro installed throughout the office so that users can use the speed dial menu like a BLF listing to determine who's online, busy, etc. We have one user who's listing does not show anyone's status. All the icons are red indicating that all the users are offline. All the other PM Pro...

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