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  1. mreiden

    IP Office 406 Discontinued?

    Is it possible to "upgrade" the licenses for a 406v2 to a 500 system? Could I trade-up my 4 and 8 port VMPRO licenses and my 20 seat phone manager pro license to a new 500 system? Are there any additional licenses required to have a similarly configured IP 500? Can I use the T1 card from our...
  2. mreiden

    5420 phone off-hook switch not working (reliably)

    Just in case anyone finds this thread with the same problem... I just replaced the hook spring with one I took off a HP Q5949X toner cartridge (the spring that moves the big plastic cover over the drum or whatever).... I had to clip a tiny portion of the spring to get fit it in the phone's...
  3. mreiden

    4.0.10

    I have to admit I was just a little bored when I found the links to the software since I'm waiting on our T1s to be installed and currently running on vonage (blargh).... I'm surprised the websites haven't been updated with the announcements. Everything seems to be working onsite, but we can't...
  4. mreiden

    4.0.10 looks to be available

    It looks like 4.0.10 is available and probably waiting to sync some of their servers: Technical Bulletin: http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Bulletin_Number_87.pdf Admin Link...
  5. mreiden

    5420 phone off-hook switch not working (reliably)

    How long is the standard phone warranty? I'm guessing it's only 1 year but figured I'd ask before breaking out the stick of land-o-lake in my fridge!
  6. mreiden

    5420 phone off-hook switch not working (reliably)

    I purchased eight 5420 digital phones in July 2005. Since then, 3 of them have developed a really annoying problem where the off-hook switch does not work more than half the time. The problem is that when the handset is removed, the switch doesn't fully come up (it seems only a few millimeters...
  7. mreiden

    Outbound Caller ID information PRI & IPO

    You must have your phone service provider update the outgoing caller id name. I'm in the situation where 3 small companies share the same PRI, so I had BellSouth update the name information for the different DIDs and then set the outgoing number using a shortcode so that each company's name is...
  8. mreiden

    No Hunt Group messages showing in voicemail tab of PhoneManager > v3.1

    Just for reference, Phone Manager Pro 3.1.17 still works as expected even after installing 4.0(5) software on the switch.
  9. mreiden

    No Hunt Group messages showing in voicemail tab of PhoneManager > v3.1

    Does anyone know how to submit problems to Avaya about Phone Manager Pro? I searched on their support site, but it looks like you have to be a vendor to submit any support cases and mine is unwilling to submit reports for us. Perhaps a vendor that's seen this problem could submit it to Avaya...
  10. mreiden

    Send Caller ID per Extension / Group

    I had this problem under a Bellsouth T1 and was able to get it working by using Nsi########## as the dialed number for individual user's short codes "[9]N;" and "[9]1N;". I'm pretty sure it's the "i" that made it work for us. It sounds like a bunch of the Bell companies require the "national"...
  11. mreiden

    No Hunt Group messages showing in voicemail tab of PhoneManager > v3.1

    In Phone Manager Pro v3.1 and earlier, I used to be able to double click on a hunt group box and all the messages would show and you could then review all the messages, fast forward, etc. The hunt group boxes show up in the messages tab after adding hunt groups to a user's "Source Numbers"...

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