I had this same issue initially.
Make sure the "Auto Answer" setting matches on the station form and the agent form for the agent logging into that stating.
Make sure there are at least 2 call appearences programmed on the station.
Program a headset button on the station, and make sure it is...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.