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  1. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    Thanks to all for the input!
  2. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    I'm not as familiar with the S8500 platform as I am with IPO, but in our case, we would not be purchasing a Gxxx media gateway, as, ideally, our IPO 500 would fill that role. We've considered integration with LCS and SIP-based contact center solutions using plain old SIP-trunking. However that...
  3. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    For that matter: • SIP standards allow enterprises to deploy an open architecture that more easily supports the integration of multi-vendor telephony, collaboration, and application services. • Provides a smooth migration path from TDM to SIP and from H.323 to SIP, allowing customers to deploy...
  4. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    Bottom of the SES product page: Enhances productivity with support for SIP SIMPLE-based presence and Instant Messaging (IM), allowing employees to quickly switch communications from IM to voice at a touch of a button.
  5. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    Goofed the URL for the SES Combo Server
  6. herbiewiles

    SIP, SIMPLE, SES, and the 4.1 Firmware

    I'm trying to read the tea leaves regarding 4.1 and support for SIP-endpoints and SIMPLE (think LCS/OCS integration). I came across the following gem from the 4.1 Knowledge Base: SES Line IP Office SES lines are used for connection to an Avaya SIP Enablement Service (SES) server within an...
  7. herbiewiles

    500 / 4.0 Calls dropped after DTMF button press

    Resolution: We heard back from Avaya today. This issue is slated to be fixed in 4.1, which is coming out "in a couple of months." No flaming, please, as I'm just reporting what we were told ;-).
  8. herbiewiles

    500 / 4.0 Calls dropped after DTMF button press

    Another update: After some additional testing, this issue occurs on the first inbound call as well. In the test case, using the above method, after picking up the first inbound call and pressing a DTMF button, the call disconnects. When I this happens on calls originating on my Cingular...
  9. herbiewiles

    500 / 4.0 Calls dropped after DTMF button press

    Avaya accepted a problem presented by us and our phone VAR today for resolution that I haven't quite seen presented here yet, and wanted to share with others in case they're wrestling with it too. [See Intermittent static and dropped calls for a mention of similar.] Our employees frequently...
  10. herbiewiles

    Update: 4.0 No Secondary Dialtone Issue

    Quick update to an older post called '4.0 - no secondary dial tone' *: We were working with an Avaya engineer today on this issue, and he suggested that I pass this information along to the forum members who may be interested. [As a note, this post is US-centric, so some or all of this may/may...
  11. herbiewiles

    4.0 Update: Logged-in huntgroup agents not receiving calls

    Our phone vendor and I spent this morning working with an Avaya technician, this topic came up in conversation and wanted to pass it along since it's come up here before. Apparently, new in the 4.0 series, Avaya added a session management feature for hunt groups. If an agent logged into a hunt...

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