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  1. genesmitty

    Gathering Info from Mitel SX-200

    Solved. Thank You
  2. genesmitty

    Gathering Info from Mitel SX-200

    I apologize if this has been covered elsewhere in the forums. I have searched quite a bit and cannot seem to find anything that will tell me what i need to know. I would like to export the information found in Form 9, Desktop Device Assignments into a spreadsheet. I've inherited an older...
  3. genesmitty

    SX-200 Outbound Caller ID sending 3 digit extension on DID lines

    Ok, False alarm. I figured out that CPN table meant Calling Party Number. I also learned that there is a second page of options under the Forms page. Thanks for pointing me in the right direction.
  4. genesmitty

    SX-200 Outbound Caller ID sending 3 digit extension on DID lines

    I'm not 100% sure how to tell with Embedded/Card. I have access to the web based portal for the phone system, and i have access to the console. Is the CPN Table something i can go back in and reconfigure? I've reconfigured the CLID on a Nortel switch before, but this Mitel is like speaking...
  5. genesmitty

    SX-200 Outbound Caller ID sending 3 digit extension on DID lines

    I am running an SX-200_ICP_4.0.4.9 MX. If a non DID station calls out, the outbound caller id shows the main number of the location. All of my DID lines show the 3 digit ext, i.e. 797, 502, etc. I'm mainly an Avaya guy, so finding my way around this Mitel box i've inherited has become quite...
  6. genesmitty

    Automatic Line Selction

    Im running a Mitel SX200 system. I'm looking for a way to make it so that i can have multiple line appearances and be able to call out using the appropriate line when needed. i.e. when i pick up line 507, outbound caller id shows 507 when i pick up 575, caller id shows 575. Any ideas would be...
  7. genesmitty

    Attendant Console not Answering Call Waiting

    closing this ticket as it has been solved by our vendor. The 2nd trunk in our incoming trunk group was down.
  8. genesmitty

    Attendant Console not Answering Call Waiting

    additional note. This is an Avaya Definity G3 switch running R012i.01.1.414.1
  9. genesmitty

    Attendant Console not Answering Call Waiting

    Im having an issue that has got me pretty stumped. i have 2 attendant consoles. the console are in a hunt group together. 5000 and 5001 If i try to make 2 calls in at the same time, one will get picked up and answered fine, but the 2nd one will continue to ring even though the attendant is...
  10. genesmitty

    Modify Hunt-Group to work with BCMS VU

    I made the change, and now only 1 person at a time can be logged into the queue. i think it's because they login by using the ABR Dial list... instead of by just hitting Auto in. Is there a document that explains in detail how to setup a call queue and vdn and vectoring in order to get this...
  11. genesmitty

    Modify Hunt-Group to work with BCMS VU

    So i just have to set measured to Internal? Whenever i try that i get an error "object in use, please try later" Does everyone need to be logged out of the queue?
  12. genesmitty

    Modify Hunt-Group to work with BCMS VU

    Voice System name: tln - HUNT GROUP Group Number: 4 ACD? y Group Name: Reservation TLN Queue? y...
  13. genesmitty

    Modify Hunt-Group to work with BCMS VU

    I have an Avaya Definity switch. We recently purchased BCMS VU in order to do call tracking for one of our hunt groups. I've got the whole client/server portion setup, but i'm hitting a snag on getting the server to pull information from the switch. The root of the problem seems to be that...
  14. genesmitty

    Internal Call Rerouting

    Thanks, i'm looking into that. one thing that i should mention, the problem occurs also if i dial 269-0521, not just when i dial the full 10 digit
  15. genesmitty

    Internal Call Rerouting

    It said that the extension was not found. I apologize for not knowing exactly how to say what i'm looking for... i'm still pretty new at this. I understand that the DID numbers are provided by the Telco. but i was thinking that there was something in the switch that says, if a call comes in...
  16. genesmitty

    Internal Call Rerouting

    Here's where i think the problem originated. At one point, i called my pbx vendor in order to have the DID number 304-269-0521 routed to an external number. He came back after attempting to do so, and told me that he couldn't make a DID that started with a 0 ring anywhere except to te...
  17. genesmitty

    Internal Call Rerouting

    Here is what i got Active Station 8842 cid 0xca dial 91304269 term trunk-group 3 cid 0xca dail 913042690521 route-pattern 0 preference 1 cid 0xca seize trunk-group 3 member 23 cid 0xca setup digits 13042690521 Calling Number & Name 3042698842 NO-CPName Proceed trunk-group 3 member 23 cid 0xca...
  18. genesmitty

    Internal Call Rerouting

    I am Dialing the full number. 1-555-555-0521. if i were to try to dial just 0521, it would go straight to the operator, because it interprets te 0 as a call to the operator. I cannot paste a trace as i'm not using a terminal emulator, i'm using a terminal connected directly to the switch.
  19. genesmitty

    Internal Call Rerouting

    I have a phone line, that is 555-555-0521. This number was, until recently, a DID number... I had Verizon convert it to a POTS line, and install it at a different location. When i call this number from my cell phone, it rings right where it's supposed to. If i call it from any extension...
  20. genesmitty

    setting up call forwarding

    That was it. Thank you.

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