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  1. Jeremiah8

    PRI CID & Dialtone issues

    kwing112000 - Perfect, changing that in the short code fixed the issue! Teletechman - Yep, I had the secondary dial tone selected but my shortcode wasn't set properly. J
  2. Jeremiah8

    PRI CID & Dialtone issues

    TomMills - Thanks for that info on the searching! kwing112000 - I've tried what you suggested and here's the result: #1: I get the following info when I try to call in- 432775074mS ISDNL1Rx: v=1 peb=1 ...>............ ...l.!.#########...
  3. Jeremiah8

    PRI CID & Dialtone issues

    I tried searching tek-tips but for whatever reason the search only returns hits from 2006-2007 for me. We have an IP Office 406 V2 running 4.2(11). We recently switched over to a TW Telecom PRI. I'm having two issues since we made the switch and TW says that the first issue isn't on their end...
  4. Jeremiah8

    VMPro Configuration question

    I actually was able to play around a do a different setup: Have a short code to enable the HG1: *98 Have a short code to enable the HG2: *96 Hunt Group 600 with a message saying "Logged In" Create a button on the phone to dial: *98,*96,600 One question: If I wanted to have a menu select...
  5. Jeremiah8

    VMPro Configuration question

    tlpeter, Correct, you can't see when the short code is used, however the call in to that specific hunt group or extension would show up in the SMDR. J.
  6. Jeremiah8

    VMPro Configuration question

    Westi, Thanks for the reply. The reason for the complication is because I want to track this via the SMDR. We're going to use this like a time clock. J.
  7. Jeremiah8

    VMPro Configuration question

    I'm using VMPro v4. Here's the setup I'd like to setup, but for the life of me I can't figure it out. I'm sure it is something simple, but it's a Monday. I want a user to call in to a Hunt Group voicemail box and then be presented with a Menu. I want them to press 1 to enable membership in two...
  8. Jeremiah8

    CRM 3.0 Issue

    I'm having a rather odd issue with my CRM 3.0 install. We weren't using the Knowledge Base that often and we recently wanted to start using it. When we go to search the articles we are getting an error message that comes up: Execution of a full-text operation failed. Please retry the operation...
  9. Jeremiah8

    VMPro 4.2.24 issue

    What I should have said is I'm still having the same problem as before. It is when I'm logged in that the problem is reproducible. J
  10. Jeremiah8

    VMPro 4.2.24 issue

    Bas1234, Thank you for the help. I'm logged in to the server. It won't let me see the groups or anything if I'm not logged in. J
  11. Jeremiah8

    VMPro 4.2.24 issue

    I recently updated VMPro 4.1 to 4.2.24. I did a boneheaded thing and didn't make an export of the configuration prior to that update. Now when I open the VMPro client on the VMPro server, I don't see any of the programming. It looks as if it lost all the data. The weird part is that the calls...
  12. Jeremiah8

    Public Folder question

    We have an Exchange 2003 SP2 Server. I have a public folder that I have set to receive email messages. I have several people that are accessing this folder and replying to the email messages. What I would like to know is if it is possible to get reports on: a) The number of messages that are...
  13. Jeremiah8

    Random question

    I have a random question. Is it possible to disable specific options on 5410 phones? Specifically I need to disable each user from being able to turn off the ringing on their extension. Users are going into Menu -> Option -> Ring Options -> Audible Alerting: Yes/No J.
  14. Jeremiah8

    IP Office on VMware

    We use the VoiceMail Pro on a VMware server. It actually works very well. We haven't noticed any downsides.
  15. Jeremiah8

    4.1 and queue problem

    A new question: How do I report this bug to Avaya?
  16. Jeremiah8

    4.1 and queue problem

    tlpeter, Thanks for the feedback. Those items listed I don't think are the problem. This was working well in 4.0, and we don't have any queue announcements, AA, etc. Just a pretty standard queue system. J.
  17. Jeremiah8

    4.1 and queue problem

    We upgraded to 4.1 (I know, bleeding edge - get cut) and now we're seeing an oddity. When I have Synchronize Calls selected for the announcements tab, calls enter the queue, the system rings extensions on the hunt group, however the caller just hears ringing. No announcements, no hold music. I...
  18. Jeremiah8

    VoiceMail Pro question

    puregold, Aside from the automatic enabling of the standard hours of operation, how would I reroute the call flow via shortcode? ChristianFrench, We were able to follow a suggestion on this forum that resolved that issue. Adding the line "VM_TRUNCATE_TIME=0" to the Source Numbers...
  19. Jeremiah8

    VoiceMail Pro question

    I'm not sure if this is possible or not, however here it goes. IP Office 406 V2 running 4.0.10 and VMPro 4.0.18. We close early the day before a holiday, Thanksgiving, Christmas, etc. The amount of time we close early varies based on call flow. Usually it is an hour early, sometimes two hours...
  20. Jeremiah8

    What causes licenses to go Invalid

    I don't know if this helps or not. Our IP 403 uses the serial dongle attached directly to the unit. I have noticed that sometimes all of my licenses will go invalid and that if I log into the IP Office Manager the number of the serial number on the dongle has changed. It sometimes will do this...

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