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  1. ipofficedude

    IPOffice being replaced by ACM 'small office'?

    Don't know much about the ACM other than it is mainly for larger enterprises with a mass of functionality... I know the IPOffice scales upto 360 ish user etc and fits into the SMB market. I've recently heared rumours by a Avaya Platinum reseller that there is new ACM due out which targets the...
  2. ipofficedude

    ISDN Dial-up to IPO

    intrigrant - That doesn't work unfortunately - thanks tlpeter - yeah that works as does VNC and PCAnywhere from one machine to the machine with teh dial-up etc but it just slows it all down. Static Routes work a treat also but I'd have to add 100+!!!! I'm trying to blag working from home more...
  3. ipofficedude

    ISDN Dial-up to IPO

    Yeah I have tried that but it doesn't make a great deal of difference. What I am actually trying to do is VPN from home to my office network use terminal server to connect to a Server that has an ISDN TA and dial-out to a customer site. The problem is as soon as the dial-up connects the VPN...
  4. ipofficedude

    ISDN Dial-up to IPO

    Is there any way of inputing some kind of route either on the IPO or my XP Machine so that I can dial-in via an ISDN So Bus using an ISDN TA and also browse the Internet/LAN? The only way I can think of doing this is to add a static route for every single customer who has a different IPaddress...
  5. ipofficedude

    call listen not functioning after upgrade to v 4.05

    Our distributor has offered us a private build version 4 to fix this. Call listen not working is definately a new bug(oops I mean feature) added to v4.05!
  6. ipofficedude

    access phone manager across 2 lans?

    Either an IPRoute on the IPO or a layer 3 switch will pass/route the traffic between them. You can leave all ports open or shutdown all ports bar the list of IPOffice ports available for reference off avaya. If you can't ping then PM is unlikely to work but not allways the case as ICMP could...
  7. ipofficedude

    'Program Updates' in Control Panel - post 3.2

    Thanks for that - how do you change these settings though? I can't seem to open it or configure anything? When does it get installed? Cheers
  8. ipofficedude

    'Program Updates' in Control Panel - post 3.2

    Hi All, Not sure if anyone has noticed an icon appear in their control pannel called Program Updates which looks like a water splash on a blue background? I have had a customer complain that phonemanager seems to be requesting updates from the web every 15mins and he'd noticed this icon on his...
  9. ipofficedude

    USB to Serial cable

    Thanks all much appreciated, Where's the best place to get them? e.g RadioShack or Keyspan etc?
  10. ipofficedude

    USB to Serial cable

    As a company we are looking to replace the existing engineer's laptops with more modern whizzy ones however laptops that come with built in serial ports seem to be very old, dated and large! As alot of network equipment and phone systems (IPOffice) still need a serial connection so we look to...
  11. ipofficedude

    Remote workers softphones via VPN

    Hi all, Just want to gather some feed back on this and establish what settings people feel they have acheived best results with.... We have our senior management and sales now who all use softphones with seperate twinned extension numbers to their office phones when at home. We have no...
  12. ipofficedude

    VOIP USB handsets

    Thanks Peter, What additional software did you use? I have a VOIP Voice V654SK You can hear it ringing when you go off hook with it i.e through the handset ear piece but not through the speaker at on the bottom of the handset when on hook! Also you still have to press enter on PM to answer...
  13. ipofficedude

    VOIP USB handsets

    Does anyone know if those USB handsets with keypads etc will work with Phonemanager Softphone? I bought one of those Skype orientated ones but with key pad but a)Can't get the ringing to go via it b) can't use the key pad on teh phone Have to dial in Phonemanager and have audio played via...
  14. ipofficedude

    Phonemanager Softphone and DS

    Cheers but twinning will use 2 base extension numbers. I just want 1 extension 1 user two different phones i.e DS in office, Softphone at home!
  15. ipofficedude

    Ip Phones saying "Disconnected"

    What version of software etc? I've had lots of problems with IPPhones saying Disconnected for various reasons! Are you sure it's not the fact that they set for off hook use and they call a number that is engaged as this will not give busy tone and just disconnect and go back to idle - intended...
  16. ipofficedude

    Phonemanager Softphone and DS

    We currently have a IPOffice 406 with majority of users on DS handsets. Certain users however will now be wanting to work from home using iPro softphone and usb headsets etc on their laptops. The only way I can think of acheiving this is to have a new extension/user allocated for working from...
  17. ipofficedude

    CCC Reporting error or SQL error

    Sorry meant to close this - 2nd restart of CCC/Delta fixed!?
  18. ipofficedude

    CCC Reporting error or SQL error

    Anyone, Any idea's what the hell this means?! Location: p:\sql\ntdbms\storeng\drs\include\record.inl:1447 Expression: m_SizeRec > 0 && m_SizeRec <= MAXDATAROW SPID: 54 Process ID: 1228 I have a couple of scheduled reports that get run dialy at certain times etc. Some work fine no problem but...
  19. ipofficedude

    CCC reporting 2003

    I've fixed this one before ages ago but we install so few of these i've forgotten how i did it..... Installed IIS, ASP NET, MSDE, CCC. All services started etc. Click on reporting and you get white error page "You are not authorized to view etc." Error hhtp 401.2 I'm sure it was either to...
  20. ipofficedude

    Call Listen call showing on the agents phone manager!

    A supervisor is trying to listen to an agents call anonomyously for monitoring purposes. It works fine but the agent can see the supervisor connected into the call in the status window. I have tried several versions of phone manager in case of a bug but this has only happened since we upgraded...

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