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  1. bsuggs

    Dialogic DMG 2000 Series Gateway/NEC-SV8500>Exchange2016UM

    Does anyone work with the 2000 Series Dialogic Gateways. We have an older model that typically just works. Indeed, it's working now, bridging Exchange 2016 UM with an NEC SV8500. Our previous power cycles consisted of unplug/plug. It seems there is no Shutdown command or option. Can anyone...
  2. bsuggs

    Wake On Lan to PC connected to NEC IP Phone / Fail

    We're trying to turn on PCs remotely using Fusion Wake On Lan (WoL). These PCs are connected to the network through NEC IP Phones. WoL worked back when we used Windows7, but is failing on our newer Windows10 PCs. The Fusion WoL software is unable to detect the MAC address, which is how the...
  3. bsuggs

    NEC SV8500 - Phone Mask Question

    Greetings Christian, On the SV8500, when I need to change the Caller ID/Mask for one of my phone numbers, I use the ACPNCL command. I recommend you run an LCPNCL command first, to get a list of what's currently configured. (TYPE=1) Then look at your existing patterns. Follow the pattern to a...
  4. bsuggs

    Calls bypassing Reception phone

    Dark magic. That must be it. Perhaps vacuum tubes that need to reach the perfect temp. Taking the reception phone "out of group" is a possibility. I'll check on this. She's brand new, with minimal training, but perhaps. Again, thanks all for the feedback.
  5. bsuggs

    Calls bypassing Reception phone

    Thanks for the input. DND was not/is not engaged. Good idea though. Also, the dial tone on the Recept. phone was solid, not a stutter, from what they described (I'm remote). I chatted with my phone vendor this morning, and we removed the 3rd extension from the Main Hunt group. I didn't see...
  6. bsuggs

    Calls bypassing Reception phone

    Avaya IP Office 406, with 4 units - 1 of which is analog. Phones are Avaya 5410 and 5420. Reception is a 5420 with 24 button side module. Calls to my main line are routing to an extension different than the Receptionist. The Reception extension is part of a Hunt Group, with 2 other extensions...
  7. bsuggs

    Inbound call / CMWL doesn't flash / SV8500

    BINGO! My User's Guide listed up to Feature +4. PFD45, thank you!
  8. bsuggs

    Inbound call / CMWL doesn't flash / SV8500

    Thanks for the feedback. You're a Tek-Tips treasure to be sure! Voicemail is Exchange 2010. The light works fine with VM. It's only inbound calls that don't flash the light. I've confirmed all VM options are correct in Exchange and on the mailbox (via OWA).
  9. bsuggs

    Inbound call / CMWL doesn't flash / SV8500

    NEC/DTerm/SeriesI 32 button phones. On this particular LEN, the inbound call doesn't flash the CMWL light. The primary line does flash, and the ringer is fine. I tried another phone; same thing. I reconfigured; same thing. Configuration is standard for all similar phones. ASDT 12/2/3 ANDD...
  10. bsuggs

    SV8500 / Dterm Series i / no sound with Handset

    Moving to a new LEN fixed this problem. There was probably something configured for the previous extension - something related to Intercoms or ACHL configs. Don't like messing with my LEN map, but a fix is a fix. We're hoping NEC can eval a memory dump and find the culprit. Thanks
  11. bsuggs

    SV8500 / Dterm Series i / no sound with Handset

    After a scheduled power outage this weekend, one of my TDM phones has no outbound sound when using the Handset. We can hear the caller fine; the caller cannot hear us. Sound is fine with Speaker/Mic engaged. Has been working fine for months. No recent changes. Deleted the config and rebuilt...
  12. bsuggs

    Polycom SoundStation IP 6000 / NEC SV8500 / Calls dropping

    It appears we (NEC) found the fix. Not sure why the SV8500 would default to a 1hr registration, but it did, and the process was killing the call - so it seems. My tests are good, so far. I'm beyond an hour on 2 Polycoms. Changing the AUACL command to the maximum allowed.
  13. bsuggs

    Polycom SoundStation IP 6000 / NEC SV8500 / Calls dropping

    Thanks. I'll bet it turns into a Wireshark trace. I'm told there's nothing but dead air when the call drops. I'm confident there are no duplicate IP addresses. Two of my Polycoms have static IPs, well-outside the range of the desk phones. And two other Polycoms in a different office are using...
  14. bsuggs

    Polycom SoundStation IP 6000 / NEC SV8500 / Calls dropping

    Not sure what you mean. It's not an analog polycom. It's a Soundstation IP 6000. Fully IP, for full VOIP. They pull an IP address via DHCP, although I have manual IPs configured in one of the offices. I'll have to run that 2500 SLT Set by my phone guys. I'm not familiar with it, and Google...
  15. bsuggs

    Polycom SoundStation IP 6000 / NEC SV8500 / Calls dropping

    I have an SV8500 in the home office, and a pair of Polycom IP6000s in 2 remote offices with full VOIP solutions (UG50/SR-MGC). Licensing is good. Polycoms in the home office are all analog. I'm making calls OK with my Polycom IP6000s, but the calls are dropping. Generally, they'll drop hourly...
  16. bsuggs

    Avaya - IP Office Mgr 5.2 w/Embedded VM

    Thanks guys. I appreciate the feedback. I have an Avaya tech scheduled to stop by. We'll get this figured out. It's probably something minor, as they've been using the system for years. Strikes me as User error, or something I'm overlooking as the Admin (I use that term loosely in this case)...
  17. bsuggs

    Avaya - IP Office Mgr 5.2 w/Embedded VM

    My Receptionist says when the User is on their line, she cannot transfer to voicemail. Apparently, it works fine otherwise. We're an NEC shop, but support this remote Avaya system as well. I'm digging in, but if anyone has any ideas, I'd appreciate it. It's happening to all tested thus far...
  18. bsuggs

    SMDR - duplicate records

    Thanks for the feedback Belevedere. As it turns out, only the KA and KE records are duplicated, which points back to the direct feed and not the new nQ/CostRecovery buffer box. I have NEC looking into it, and will post an update when it's resolved. Perhaps it'll help some other poor soul that...
  19. bsuggs

    SMDR - duplicate records

    Greetings All, We have an SMDR serial connection between our SV8500 and cost-recovery hardware. The data was flowing fine through our old Equitrac software, but as we upgraded to a new product called nQueue, we're getting duplicate call records. Default settings on the nQ side are in place. The...
  20. bsuggs

    NEAX 2400 / Exchange 2010

    Follow up: we ended up moving away from QSig. Went with a LineSide card, using CAS. This works through the Dialogic Gateway, and everything looks good. Overall, quite a chore. Integration is a killer. Thanks

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