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  • Users: sy278
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  1. sy278

    Music on hold via PAM 10

    Hi Guys, I am trying to connect an MP3 player to an analogue port on the definity via a PAM 10 barrier box. The input to the PAM 10 from the MP3 is self explanatory, however I am unsure wether the output to the switch port should be High Impedence or 600 ohm. Can anyone advise? TIA Scott
  2. sy278

    Configuration CMS 14: Show all records

    why would you want to see them if there is nothing there to see???
  3. sy278

    cha secondary-us

    Thanks for that but the strange thing is there are no other changes in the hitory anywhere near that time.
  4. sy278

    cha secondary-us

    Unfortuantely we haven't been able to contact them as they are on annual leave.
  5. sy278

    cha secondary-us

    really, when i log in through asa it never shows that against mine? is it a specific part of asa that leaves that trace?
  6. sy278

    cha secondary-us

    Hi Guys, I am seeing this entry in my history: 6/26 20:55 MAINT user1 cha secondary-us Can anyone tell me what this is? I can't find any reference to it online or in the manual, additionally if I try to run this command, the switch says it is an invalid entry. Thanks.
  7. sy278

    PKT-INT Error

    Hi Guys, Can someone tell me what error 223 on the PKT-INT is? Cheers
  8. sy278

    NICE Time Changes for Daylight Saving

    Cheers guys
  9. sy278

    NICE Time Changes for Daylight Saving

    Hi Guys, Our NICE Universe system is currently set to add one hour to logger times for BST, with the change coming this weekend for fall back to GMT, if we change the option in supervisor to subtract one hour, does this overwrite any recordings previously made? cheers
  10. sy278

    Nice Error Codes

    Thank you very much
  11. sy278

    Nice Error Codes

    Hi Guys, we have recently had NICE Universe 8.9 installed, but we are having a few problems, in Query some of our agents have errors in the status column, the errors are: E141000 exp014 exp015 exp016 Can anyone please tell me what these mean as NICE arent being very forthcoming with any...

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