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  1. nialaman

    Call drops as it is queuing

    SF0751 I checked one more time but I do not see anything under Queue. Nitram .. thank you for the disp events command ... I think I might be one step closer to getting to this issue. I will post more soon. Thank you all for your help
  2. nialaman

    Call drops as it is queuing

    I do not see a "Queue Length" option on the 1st page of the hunt group. Once I change the ACD, Queue and Vector options from n to y, most of the option go away and I am left with Calls and Time warning thresholds. None of the other pages have anything in regarding to Queue length.
  3. nialaman

    Call drops as it is queuing

    I am on EAS .. that option goes away with EAS.
  4. nialaman

    Call drops as it is queuing

    I have an AVAYA Definity with ACM 2.2 that supports a large call center. I notice that 1 out of many calls would just drop as it is queuing. I check the vector and everyting looks fine. Is there a limit on the number of calls that can queue? Do have any suggestions on how I can fugure out...
  5. nialaman

    How to troubleshoot bad IP connectivity

    Thank you so much! I appreciate all the help!
  6. nialaman

    How to troubleshoot bad IP connectivity

    I changed both MedPro and C-LAN to 100 Full ... I have yet to experience the problem I was having. Thank you
  7. nialaman

    Polycom IP 3000

    Anyone know how configure a Polycom IP 3000 to work in a ACM 3.0 environment? I am going to give a static IP address to the polycom and let it use its configuration file off its flash (no DHCP, TFTP connection). How do you configure the ACM to allow the Polycom register with the C-LAN and...
  8. nialaman

    How to troubeshoot IP problem

    Thank you .. I will do just that.
  9. nialaman

    How to troubleshoot bad IP connectivity

    Thank you so much guys! I will make the changes you suggested. I will let you know how it goes.
  10. nialaman

    How to troubleshoot bad IP connectivity

    I have a G3si R12 with communication manager 3.0. We recently added a new building to the PBX. It now supports 75 IP phones. We currently have 1 c-lan and 1 medpro dedicated for the 75 IP phones. The IP phones are on their own network, separate from the data. I have received complaints from...
  11. nialaman

    How to troubeshoot IP problem

    I have a G3si R12 with communication manager 2.0. We recently added a new building to the PBX. It now supports 75 IP phones. We currently have 1 c-lan and 1 medpro dedicated for the 75 IP phones. The IP phones are on their own network, separate from the data. I have received complaints from...

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