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  • Users: loydnomsg
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  1. loydnomsg

    ATA

    Confirmed it is 117
  2. loydnomsg

    External access code

    How is it set.
  3. loydnomsg

    ATA

    What is the extexsion of the ATA is it 237 In the case of numbering from 101 would it be 117
  4. loydnomsg

    ATA

    I tried putting in a line pool but then I lost the lines that were appearing and ringing on the extensions Want the lines to continue to appear the way they are any other way to have the extension find a line??
  5. loydnomsg

    ATA

    Set up ATA and can dial to other extensions, but can't dial to it. Also can't get to external dialout line Followed instructions but no luck Is there a FAQ on this?
  6. loydnomsg

    NO lines--No service

    Repacedt the lin twice, didn't work with a new replacement. found an old one and it solved the probleme card
  7. loydnomsg

    Unified Messaging and Email Servers

    Hello everybody! I have a problem with a Call Pilot e-mail server and a work-around: I am able to connect to Call Pilot as an Outlook/OE client but unable to run any software supplied with the Call Pilot unified messaging, i.e., I cannot access or change any IMAP/MAPI server settings. I have...
  8. loydnomsg

    Lost Line 003 MICS

    Working on an older system. Shutdown for move. Probably 1.0 SW. It's the older software with 1. General, 2. etc. Components are MICS, Flashtalk, 2 7310, 1 7324. Line 3 doesn't show up on the main unit (7324) which has ring and appear for all 3 lines. I can get lines 001 and 002 on this set...
  9. loydnomsg

    Trying to change the AA to ring at 22 instaed of 21

    Went into F982 and changed AA ext to 22 Still no luck it rins at 21 when I press "0" at the AA outgoing message? What am I overlooking?
  10. loydnomsg

    Extension issue

    We are registered with Nortel, so I logged on to the site and got the patch the instructions and the codes and passwords...Thanks BK
  11. loydnomsg

    Extension issue

    I have searched the manual and there is no mention of DSP
  12. loydnomsg

    Extension issue

    I can get access to the box it has it's own IP..how do I find the DSP version? Is this in the manual anywhere?
  13. loydnomsg

    Extension issue

    Thanks for the info...which evokes to more questions. Is it the cell phone that is upgradeable or the MICS What is the DSP?
  14. loydnomsg

    MICS 6.1 to 7.0 Upgrade Question

    Just shut down the KSU remove the old card...insert the new card and wait...once in a whaile you may have to re-programme...but generally no issues..can take 15 min to 1 hour
  15. loydnomsg

    Extension issue

    Nortel 0x32 with 12x0 Call pilot 150 with basci Call center software Sometimes callers looking for specific extension get AA "you have reached an invalid extension" repeat the extension dial and you get through...n the person at the extension was not on the phone when the call does come...
  16. loydnomsg

    Skillset DWC with Symposium

    What does DWC mean I am familiar with CDN
  17. loydnomsg

    Nortel ICS & Call Pilot Tech in Pitt

    This is easy and can be done by instant messaging anywhere
  18. loydnomsg

    MICS 4.0 to MICS 6.1 Question

    I have done this from 4.2 to 6.1 and it just took a 20-30 minute wait.
  19. loydnomsg

    Call Center software

    A few years ago this was the only ACD they sold...so I assume Nortel programmers might know of it...there are supposedly 20,00 units sold
  20. loydnomsg

    Call Center software

    This is Cinphony from Cintech. They used to be the exclusive ACD for Nortel. I am having problems with 10 agents..dropping calls ans system crashing In the Choice Of Application menu, I have found NrstrVM voice channel settings (they look OK - MIN4, MAX8) ACD VOICE voice channel settings...

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