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We are being required to start using E911 at our location. Is there somewhere I can go read/watch about how to get started with this? It was my understanding that i could do basic locations like: Building A floor 1, Building A floor 2. Does the CS1000 allow you to send out a regular call id for...

I am going to install a newer version of release 11. What I want to get is a backup config and a backup of the licenses. Just in case the upgrade fails and I have to reset the box. I know if I reset the box (hold button on back) that the licenses are gone as well as the config. Backing up the...

I know that the newer software releases sometimes required newer hardware revisions of cards. When we upgraded to 7.6 my old quad sdi cards had to be changed out. Where can i find this reference? I want to get a few spare cards and want to make sure i get compatible versions of the hardware.

I am getting reports that people cannot transfer sometimes. i have tried doing some entc but im not seeing anything that looks like conf tds loops in the output. whats the best way to try and track down which conf/tds is giving me trouble? XCT 014 030 046 062 068 080 CONF * 015 *...

There are 4 phones in this setup. ABCD. A call B. B then conf in C. ABC are now on a conf call. C now wants to transfer the call to D. C cannot transfer. The transfer button does nothing. However C can conf D. Now ABCD are on a conf. C can hangup. Now ABD are on a conf. Why can you not transfer...

We have a system wide revert DN defined under the Messaging/Messaging Management Special DNs. If i go into a regular mailbox and blank out the revert dn field, it defaults to the system revert dn. the only way i can seem to disable revert is to: make a new fully restricted RPL. make a new...

I have a user that gets a lot of calls. I created a mailbox class that blocks call answering when the mailbox is full. However, now the operator is getting all these calls because it says the mailbox is full, transferring to an attendant. Is there a way to just give the "goodbye" and hang up...

running 9.1 ip office 500 v2 if a user answers a hunt group call and then puts them on hold, can that call be presented to the group again after the Hold Timeout? Currently after the Hold Timeout, it presents back to the user that put them on hold.

pound key" will allow the caller to skip the greeting. i know that if you setup a temp greeting callers cannot skip it. but is there a mailbox setting that will make callers not be able to skip the normal external greeting?

We have a few people that get confused by the internal vs external greetings. I always tell them to just use the external greeting and all callers will here that. But i still get call about this. so... can the internal greeting just be disabled somehow? maybe by mailbox type?

I have a CS1000 with 6 columns. On one of my (bad) blowers the left fan will spin up and then stop when the power switch is cycled, turning the red light at the top of the column on. If I move this unit to a different column, I get the same result. (that tells me the problem has to be in the...

I have a Opt61c running: VERSION 1811 RELEASE 19 ISSUE 46 it is connected to a CS1000 running: RELEASE 5 ISSUE 50 J + they are connected with 2 T1's with cdp's. All DID calls come into the cs1000 and get routed to the opt61. The cs1000 has all the PRI's. when the opt61 needs to make a call...

I have a option 61 running: VERSION 1811 RELEASE 19 ISSUE 46 Does anyone know where i can get a copy of the books on computer. I still have the paper books, but I leave them on site and do a lot of remote admin.

We have an ACD setup for our helpdesk (3660). We have 5 phones in the queue. (1140e and 3904) The queue has ncfw to callpilot (1980) with a regular vm box. Each person has an individual DN with voicemail. What is the best way to get notification lights for each. People need to know they have a...

i know you can forward a 500 using #1. and you can make a phantom loop and program it to call forward. can you forward a 500 just through programming? or do you have to do it on an actual phone? we have a remote site and they need a 500 fax forwarded to another line.

i have been messing with a 6120. all the stuff i read says to program the tn type as i2004. i guess i have old data because i2004 gives an error. saying you must use 2004p1 or 2004p2. ok no problem i use 2004p1. does it matter? anyway the first time the handset connects the pbx gives...

we have a cs1000 rls 5.5 we bought (1) 6120 to set it up and see how well the work before we purchase a lot of them. we have a 2245 (10 license). from what i have been reading i need to configure the 6120 to telephony type 32. however 32 is not an option. there is 30 36 42 44 45 46 47 48...

Hello, We have an old rectifier system running out cs1000. I have a (spare) dead P0562926 rectifier controller card. None of my regular vendors seems to be able to find me a replacement or be able to repair the dead one i have. Can anyone suggest a vendor who could find me a replacement or can...

We have a unique setup where i work. We have a CS1000M MG/CP PIV Release 5 issue 50 J +. This system started as a SL1 in 1981. for a while we had a half meridian 81 (no C) with single density blue cabinets with lots of QPC60's. anyway the power has remained the same all this time. a QCA13...