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- Users: HardCoal99
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Witness with Aspect ACD
Does anyone use Witness to monitor Aspect ACD calls? We are not able to capture DNIS and ANI information within Witness even though we are storing the information in the proper variables. We believe that the CTI message that triggers the recordings does not contain the ANI and DNIS...- HardCoal99
- Thread
- Replies: 2
- Forum: Witness Systems solutions
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Call Recording
We are currently looking for a call recording solution to record 100% of our calls for compliance purposes. What vendors/solutions have you implemented in your call centers? Please post any good or bad experiences. Thanks!- HardCoal99
- Thread
- Replies: 4
- Forum: Aspect contact/call center solutions
