High-level flow. My question is how does IVR distinguish between step 2) and step 6) so that it knows to play custom messages? Do I need to configure two separate vectors with different vdns?
Steps-
1)Call answered by PBX at location
2)PBX sends call to IVR
3)IVR asks questions of caller to...
Is there a way to launch the DHTMl viewer in crystal 8.5 from a C++ application. The application dynamically creates a .rpt file and I want to show it in the DHTML viewer instead of exporting it to HTML 3.2 or HTML 4.0. Any help is appreciated.
I am trying to develop a CTI application using Lucent/Avaya Definity switch and Cisco/Geotel ICM server. I am running into a couple of issues and will greatly appreciate any input.
1) Call rollover - what event from ICM I need to trap to know that a call has been rolled over from agent A to...
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