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Hello Does anyone have a great number of recordings of background noise marked as "Basic recordings"? We have a Meridian op 61 and I suspect that NICE is interpreting something that it does as being a call when, in fact, it is just some kind of line test. Can suggest a remedy or explanation...

Hello Does CC7 have any new rtd feeds? or is it still Application, Skillset, Agent and Node? Has anyone noticed any new fields, even? Cheers

Hello Does anyone have any experience or advice concerning access to the real-time stats feed for use in systems other than CC6? We would like to be able to either: Have the RSM feed update spreadsheets etc. or Be consolidated with other corporate data in a third party system (cheaply). An...

Hello This may be more appropriate for the Meridian forum, but does anyone know whether you can set the Activity Code button to keep flashing after a call has finished. We would like the option to flag unloggable calls as such, even when they have been terminated unexpectedly by the caller...

Hello I would like to connect to our Perform evaluations database directly (to create reports with Crystal). Does anyone have a guide to doing so? I mostly need to know which drivers are required. Thanks

Hello We have CC6 and are looking for a way of giving some notification to our agents that a call has come in on a certain CDN. We have also decided that the text on the 3905 screen will not be sufficiently eyecatching for this. Can anyone recommend a visual or audio soloution and give some...

Hello We have a QM form with 6 sections. When we define a "Groups above or below standard by section" report, only sections 1-4 appear. However, when we run the same report by question, all questions appear. Has anyone else had this problem?

Hello We have version 9.10 as well as nortel CC6/symposium, and have a full recording environment. Certain agents on our system do not seem to be producing any screen capture data. These accounts all contain the correct Windows and CC6 logins, and screen capture is working perfectly for the...

Hello We are a call centre with an Option 61, CC6 and Nortel 3905 phonesets. Is there any way to tell whether or not the Release button was used to end a call? Thanks in advance.

Hello Is there a way, in a full recording environment, to add 2 minutes screen capture to the end of every call, without marking the calls as QM? Thanks in advance

We wish to add a simple 2 or 3 option IVR to the begining of one of our scripts. We have a CC6/Meridian Mail combo at the moment, but will be moving to Call Pilot shortly. Is using the digit collection command within the CC6 script the correct/best/only way to do this? We have had issues with...

Hello It seems that around half of our abandoned calls (around 0.5% of our total calls) are abandoned within the first second. This happens at all times of the day and in all queues. A typical entry in the call-by-call stats for one these calls looks like this: Call ID: 1,139...

Hello We seem to have a problem sheduling reports to export as excel files (or any other format). We have recently upgraded from full client Symposium 4.0 to Call Centre 6 webclient, but have had this problem long before the upgrade. The logs in the audit trail are : 1. The Historical Report...

Our company's definition of service level difers slightly from the standard formula in Symposium. We have managed to change this formula in both the Real-time Displays and Historical Reports but have still to find a way of changing it in the GRTD. Is it possible to do this in any version of...

We currently run SCCS version 4.0 and have 90 odd CDNs feeding into about 3 apps (the different CDNs correspond to geographical areas). Does anyone know of any third party or nortel that will produce real-time statistics for each of the CDNs? Cheers

We currently run SCCS version 4.0 and have 90 odd CDNs feeding into about 3 apps (the different CDNs correspond to geographical areas). Does anyone know of any third party or nortel that will produce real-time statistics for each of the CDNs? Cheers