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Hi, I haven't worked on NuPoint in ages. I can't seem to get a line group call flow to play. Requirement is a night message controlled by switchboard with night1 or 2 mode. My thinking is a simple call flow with a message, so once in the correct mode the system will reroute to the message...

Hi, I'm pretty new to NuPoint although not new to Mitel. Looking to get dial by name working. Thus far I've been able to dial into the AA and press 9 (I've configured 9 as a test). When I enter the name/surname I'm xferred to the mailbox to leave a voice mail. The phone never rings. Is this...

I've used the E1 trunk resiliency feature before and I understand how it works - I have two questions though and I imagine one would only be able to answer these from personal practical experience 1. I want to use the a 3300 to be both a primary and secondary for E1's. Has anyone tried this...

Anyone got EHDU working on SIP trunks? Dialling EHDU number from IP phone gets the external phone to ring but once the call is answered on the external device, the IP phone just keeps ringing. Almost like the answer has not been received by the MCD. SIP trace shows 200OK, so as far as SIP is...

Hello I'm not sure how to search this forum as I haven't used it in ages - seems like it's changed. So I'm posting my question and I apologise if this has been answered. How do you default the username and password for vMCD's ESM. I know and have used a process for doing it on a 3300 which...

Does anyone know how long it takes when IP trunks go out of service before you see it in the logs on MCD or as an alarm? And when does it show out of service? I mean if the controllers aren't pushing any calls across the IP trunks would that raise an alarm and log too if IP networking fails? I...

Was I dreaming?? Could have sworn I saw somewhere the ability to add static routes to MCD other than default gateway??? Anyone

Have an issue where I have multiple controller syncronised to a single UCA server. The controllers are in various clusters though. When I try dial a user in a different cluster, the PNI digits aren't inserted. Is there a way to do this. I'm aware of the cluster restrictions but does this...

Been trying to get MAS user portal and AWC collaboration to work from an external. Get an error of Page not Found. The intial login screen works fine but then once you click on the AWC side it doesn't work. Also due to this the collaboration link doesn't work either. get same error. I've done...

This would be a lot simpler if we weren't using analogue voicemail but alas this is what I have to work with so I'm trying to figure this out. System AX/3300 MCD 4.0 1. Need the ability to send DNIS digits as well as ANI to the voice mail system via the analogue ports. The DNIS will identify the...

anyone know if RAC is supported on SIP trunks. On line help docs don't confirm either way. I can't get it to work on SIP trunks however it works on ISDN thanks,

Anyone know how to 'handoff' call using UCA softphone to the PRG? On a desk phone you program a button. I've tried the fac but this didn't work. Thanks in advance

hi is there anyway to transfer a call to another party before it's been answered. Trunks used are ISDN. I know this sounds silly but customer insists on being able to this kind of unsupervised transfer. have played around with COS but no luck. I have an idea that it's cause the ISDN messaging...

does UC express softphone have something like a keypad so one can enter dtmf tones to guide through an IVR of sorts? I've checked but can't find it. Thanks

Hi, Has anyone done MCD and RIM MVS integration? I'll be more specific in subsequent posts thanks

Has anyone configure UPIQ (update position in queue) with IQ and Mitel 3300 and done IQ reporting on contact centre? I have some questions, here's one: could I have a message play,with the number in queue midway through the sentence, something like "You are number .... in the queue". My...

Hi, I'm trying to use the handoff feature using FAC code. Have PRG programmed. FAC works to pull the call but not push. anyone used FAC for push sucessfully before? PRG is same as hotdesk number. members are softphone and SIP phone. Again pulling the call works using the FAC but not the pull...

Hi, Was wondering if one is able to manuiplate (change) the ftp settings on the Mitel controller. Issue is with regards to security concerns over the fact that FTP is running and it allows guest and anonymous access. any views appreciated. Thanks

anyone knows if the 5550 console is supported on wind-toes 7, 64 bit? release notes don't confirm or deny this.. anyone with more conclusive answers?

Hi, Anyone used 3300 to 3300 SIP trunking before? Is it stable? does it work? This post relates to my other post http://www.tek-tips.com/viewthread.cfm?qid=1618302&page=1. I'm looking to achieve some sort of way to mesh a network of controllers using SIP trunking as apposed to IP Networking...