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I don't have a ton of experience with softphones from Avaya, despite working with them so long. A lot of our customers just aren't interested in them. We have a customer with an IPO r 11.0.4, and they grabbed an Avaya Softphone Licence. I am looking for the client software. My god, so...

We are having an issue with certificate regeneration on a customers IP office 8.1 When renewed, the certificate says it is "Valid from 2033 to 2040". I have tried a few times, and given a reboot between attempts. I have confirmed the year on the IPO and PC are accurate. Is there a way to...

thread940-1636942 We have a customer that would like to use the park and page feature, but would like a custom prompt for each user. (Foe example, "Joe Smith, you have a call on XXX") I linked an old thread were they gave a brief outline of how to accomplish this, but I havent been able to...

Hello, Having a strange issue, and I haven't been able to find a solution online on the Avaya Support site or here. I am unable to install Voicemail Pro Client on Windows 7. I currently have the 9.1.x software version installed. When attempting to install R10, the Modify / Repair / Remove...

Hello, I have two customers with embedded voicemail, that use voicemail to email. One customer is 8.1.95 and the other is on 9.0.3. Every 2-3 weeks, the voicemail to email stops responding, and the customer needs to reboot the system to restore the feature. I have had monitor running on both...

We have a customer that needs the voicemails pulled from their BCM400 3.7 system, and saved as .wavs prior to changing out their system. Is there any way to copy and convert the files from the BCM hard drive ? I think the voicemails are saved in voice cti/filepool, but I haven't been...

A PSA and a question. I upgraded a customer from 9.0.3 to 9.0.9 to correct a few issues with dialing. The service pack did fix that all up. The next day, the users are not able to log into any other mailboxes except the their own personal mailbox. *17 will just prompt for their password. I...

I have 2 PRIs going to an IP Office 9.1.2 (Expansion on a Server Edition). Each PRI is a seperate daughter card. I am having issues dialing out. The sets I am testing from are 9508s connected to the IPO 500v2, so I am focusing on the short code and ARS there. I am getting the same results...

Have a site with an 8.0(66) IP Office and Voicemail Pro on a customers server. Issue is that when a new user is created, the voicemail pro is not creating a mailbox. This site uses a large amount of virtual mailboxes, so it may be a limit issue ? They have about 846 mailboxes currently. I...

We have a failed Callpilot 150. It looks like the Flash card became corrupted, and even formatting it and reinstalling the 3.1 software gave us the same issue. We replaced the flash card completely. The programming was lost, and the backup the customer had is MIA. We took over this customer...

Just curious if anyone had the new Allstream / Rogers ANAC number ? Used to be 311 or 555 0311 would work, but with the new 311 service, this is no longer the case. Thanks! Norstar BCM Technician.

This is on a BCM50. We've purchased the IP Client seats and 2050 4.x licensing seats from Avaya. The users PC's are Windows 7, so I am stuck with having to use version 3.x or 4.x I have generated the license on the KRS, and downloaded the ipctokenXXXXXXXX.cfg file. I am getting stuck on...

A Doorphone was installed (not sure if it is BST, not supplied by us), at a site and the BCM50 would not recognize it. We patched the BCM50 to date, and now everything was working. The customer has come back saying the doorphone will only ring 3 times and then the call is disconnected. The...

Quick question, I can't seem to find an answer via the Nortel docs. Will a backup drop the sets and/or voicemail on a BCM 450 ? I need to complete one during business hours. Thanks !

We have a loaner T7406e and base that we send to customers as a demo unit. The customer 9 times out of 10 love the phone, and we install new. In 1 handset situations, there haven't been any issues. But.. When we have a customer that requests multiple handsets, after install, we get...

Just need confirmation. Have a customer that wants BCM, but really really wants to keep his Callpilot 100 box. (don't ask me why) Is it possible to connect a Callpilot to a BCM ? I've got my test system here and it doesnt seem so (I disabled the voicemail service). But if there is a way, I'd...

We've gotten some used companion 3060's and are trying to use them on a site to replace some defectives. They are american 3060's ( I assume, due to the FCC ID and UTAM Inc. bulletin behind the battery ). Can these 3060's be used on Canadian systems ? I attempted one today, but kept getting...

I have a customer that has a BCM 1000 3.6 build2.2. They use NorTools for CDR and Call Center Reporting. They had this installed on the agent supervisors PC at their old location. Worked. Another telecom company underbid us and moved the BCM to the new location. We got called back to move...

Having an issue with a site that uses about 13 i2050 softphones. System is a BCM 3.6 2.2build. The ext range is 401 - 480. On about 5 of the softphones, when the PRI access code of 8 is pressed, the intercom will disconnect ( after about 1 - 2 secs ) and a " Dial Number" prompt will come on...

I am sure this won't work, but my customer is in a bunch about his one. Customer took over a MICS 5.0 with a PRI. All sets have DIDs and each have an OLI. All works good. Problem is customer forwards sets to cell phones. They want the caller id to pass thru to their cell. Or at least the...