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  • Users: duh01
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  1. duh01

    Configuring Service Level in Symposium Client Server 4.2

    Could anyone please tell me how I can configure Symposium to achieve 80% of calls answered w/in 20 secs and what standard report would show the results? And how would I compute that 80% of calls were answered in 20 seconds? Thanks everyone for your help.
  2. duh01

    CALLS OFFERED MINUS CALLS ANSWERED DOES NOT ADD UP

    I thought it would, but the report shows otherwise. Why is this? Thanks for the help.
  3. duh01

    Not Ready Reason Codes

    just had Not Ready Reason Code turned on, but I was told stats would only show on reports and not on the Real time Display. Is it possible to show type of Not Ready Reason Code, the length of time, persons applying Not Ready Reason Code in real time display? We have SCC Server Verrsion 4.00...
  4. duh01

    Estimated Wait Time Intervals

    we're implementing estimated wait time announcer and wondering at what intervals should ETW be set. Where should I begin?

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