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Can I upgrade our IP Office 412 Admin Suite directly from 2.1.27 to 3.0.59 or is there an intermediate build that I need to upgrade to first? The Avaya documentation sounds like if you are at 2.1.xx you should be able to upgrade directly to the latest 3.0 build.

We have an IP Office 412 v 4.1(27) and are experiencing volume-related issues on calls that are transfered to our system through another company's IVR. Here is the scenario: 1) Caller calls program toll-free # and chooses incorrect call tree option (2 instead of 1). 2) Agent for option 2...

Does anyone have a version of the Lost Calls by ICLID report that will allow you to filter by DID #? This report is exactly what I need, but since we have many DIDs the report is somewhat unmanageable when running it over an extended timeframe.

Some of our call center agents that are members of multiple groups use PhoneManager Pro to "log in" and "log out" of specific groups. I swear this was working at one point for us, but all of a sudden it stopped working for one of our agents. If she goes into PhoneManager Pro Agent Mode...

Is it possible in IP Office 2.1(27) to transfer 2 outgoing calls together? The only way we have been able to accomplish this is by "conferencing" the calls together and placing the call on hold. This is not ideal since it then ties up 1 of the agents 3 call appearance buttons. It is also a...

I have a hunt group called Paging with approx. 25 users. All 25 users have either 4412 or 4406 phones. When someone uses the paging shortcode to page to the 4412/4406 speaker phones the volume on the speaker phones for the page is very low. I've tried increasing the volume on the phone...