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Hi Folks, IP Office R8.0.66 in a 4 Node SCN. All 4 nodes are 8.0.66. When it joined the SCN it started randomly restarting 3 or 4 times per day. It has two combo cards in it, and 8 voice networking licenses. Trunking is done in another SCN node via PRI. After the reboot there are no alarms...

I have a customer with an IP Office 500v2 R9.0.12. 8 Analog trunks. DS30B expansion module in BST Mode. The Nortel T7316 phone at reception is experiencing a 2-3 second delay when answering outside calls. Most of the time the phone is still ringing when the receptionist is saying hello to answer...

thread940-1770668 I have at least 3 IP Office systems that experience this weird behavior. Has anyone else seen this or has everyone given up on IP Office? Thanks Craig

Good day folks. I have a couple of 9.1.x systems using embedded voicemail in IP Office mode. My users are complaining that their messages seem to "disappear" and "re-appear" on them randomly. Also, sometimes there is a long delay in voicemail delivery, and sometimes it can take up to a day for...

IP Office 500v2 9.1.6.0 Build 153 I have a customer using Avaya Communicator 2.0.3.33 /One-X Portal 9.1.6.0 with a Plantronics USB Headset. When they retrieve a call from a Park slot, the microphone on the headset is always muted. This is frustrating for the user because they sometimes forget...

I have a client on an IPO Version 9.1.5. They are using Avaya Communicator 2.0.3.33 soft phones and One-X Portal. The receptionist does not like to be tied down with a wired headset, and has purchased a rather expensive unit to gain freedom. The headset works great and has excellent audio...

Hi Folks, I have an IP Office 500V2 7.0.(31) which is using SIP trunking to a local ITSP. There is one user who is making a lot of outbound calls and every now and then when attempting to leave a voicemail, the message tone from the far end will trigger a tone and then a disconnect on the IP...

Over the weekend, I had a customer to who had an outside line connected to an embedded voicemail box for 3 days. The analog trunk is using all defaults. Maximum record time is set to 120 seconds. This is not the first time I have seen this on this particular system. Anyone have any idea of why...

Hi, I have a customer with an IP Office 8.1 BASIC with 2 TCM 8/Trunk 4 modules in it and for the life of me I cannot figure out how to do: 1. External Call Forwarding to a cell phone. 2. A simple transfer. FEATURE 70 does not work, and the only programmable button option is VMS TRANSFER which...

I have a customer who swears that she always received both the name and number of callerID on an incoming call with her M7324 telephone. I cannot find out how she accomplished this, the only options I can find are DISPLAY 1st, NAME, NUMBER, LINE. Does anyone have an idea of how to accomplish...

thread940-1564878 I know this question has been asked many times, but has anyone found a way to change the Held Reminder ringback to something different than the default offered for digital sets. My customer is very angry with this and the only thing I can do at this point is extend the held...

I have a situation where I need to upgrade my mail system from Embedded Voicemail to Voicemail Pro. I am really not concerned about user's mailboxes, but I am wondering can I get away with not having to re-record all of the Auto Attendant messages? Is there a way to move the current messages in...

Hi, I have a scenario where I would like the IP Office Release 7 basic edition to ring a receptionist from 9am to 3pm and then receive a message saying that the office is closed without the ability to leave a message and then disconnect. Anyone have a quick and dirty way of doing this without...

IP Office 7.0.31 with VM Pro 8.0.1009 on Server2008 R2 SP1. The IP office System Status application when looking at the Voicemail Status screen shows Voicemail Type: NONE with Total Number of Voicemail Ports = 4 and Total Number of Voicemail Ports in use = 0.When this situation happens the Auto...

I have a customer with a SX-200 ICP MX that is currently using only IP phones. Would it be possible for someone to give me an overview on what I would need to do and what to purchase to add approximately 50 analog extensions and a PRI trunk module to this system? I am open to quotes also...