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Does anyone have Comview Call Accounting? My boss recently purchased this and I am wondering what your thoughts are if you have this in your company? I am not having good luck.

I just set up a new ACD phone to join an existing group. I copied the programming and got everything working except for one thing. When the user picks up the phone to make a call - it needs to default to key 4 - so when they pick up the handset - they will get dialtone for key 4 without having...

How can I display a list of all phones type 2616? Thanks :)

Here's the problem: I have two extensions on one phone. The person left and I programmed both extensions with the new person's name. When someone calls this person, it says the old person's name for a minute, then flashes to the new person's name, is there a way to stop that from happening?

I would like to know if there is a "shortcut" to reprogram all 3904s vs going into programming for each and every phone to change the CLS to CFXA and Key 19 CFW 6. I need to change this for every phone which is a 3904, and we have ~ 500 phones :)

I would like to know if there is a "shortcut" to reprogram all 3904s vs going into programming for each and every phone to change the CLS to CFXA and Key 19 CFW 6. I need to change this for every phone which is a 3904, and we have ~ 500 phones :)

Does anyone have advice an a good call accounting software package for the cs1000. We currently have Apogee and not real happy. I would prefer actual tech opinions and not someone trying to sell me something if possible :)

Is there a COS in the settings of an M3904 which allows / disallows the use of the headset button? Thanks :)

Can I use onsite notifications on more than one phone?

Not sure if this is un-pbx related by my DIDs are attached to the pbx so I thought I'd give it a shot. Does anyone know what the going monthly rate for a DID is? We are paying 20 cents and I was told that AT&T had reduced it to 10 cents. Thank you.

I have set up an acd group which at times just keeps ringing and there is no answer, I can't figure out why it is doing this. the acd: DN 4050 CPND NAME HOME CARE ACD XPLN 27 DISPLAY_FMT FIRST,LAST TYPE ACDN ACID 7481 TN 036 0 12 04 ACID 7381 TN 036 0 12 05 ACID...

I found this works by trial and error (about a week LOL) - thought I'd share If you need to run your current music on hold to your new Infinity for music on hold, here is an easy way (tested and works) I cross connected on another port (for the music on hold) which runs to a patch panel...

We have a CS1000, mostly 3904s. We've been purchasing the HL10 lifters for the M50 and they just do not work right. We've been searching for something which will work with our phones without the hastle of having to superglue or velcro the lifter to the phone. We need the wireless headset with...

I was curious about the Pass and Pass Plus coverage. Is it correct to assume that Pass is automatically included at no extra cost, if there is a cost what can I expect. I also understand that Pass Plus only includes software, not hardware or labor. If we were to sign on a contract for 2 years...

I've looked through the forums and haven't quite found an answer. To dial an overhead page - one dials 7400, this sends the page through our entire hospital. To dial the Pharmacy only - one dials 7300. Someone in Pharmacy accidentally dialed 7400 and - of course - everyone heard it outside of...

I have not done this in awhile so I am thinking I may have missed a step. I created a voice menu - user has recorded prompts greeting and the voice menu is complete #1 transfers to another ext, etc. The voice menu is titled Cardio_4051. I have created SDN 4051 and selected Cardio_4051 as...

We have a CS1000 with CallPilot 5. I was just asked by someone if we can rewind a voice message ? I couldn't honestly say I knew the answer. Is this possible - to "rewind" to the last part of the message?

Is there a way to put an extension on a phone - which you can see if that line is busy (say it belongs to your boss) - but you want to disable anyone from picking up that extension? so something like (theoretically): key 5 SCNP 5555 0 SCNP - no ring - private - you can see it but you can't...

I'm thinking I need to rephrase my question ... I need for the switchboard to receive 911 alerts from the pbx. We have two attendant consoles and we run amcom software on pcs which I guess emulate the console. What is the best way to send these 911 alerts so that the switchboard operator will...

Has anyone had any experience with sending tty output (911 call alert) to the switchboard console and having amcom software display this on the screen to the switchboard operators? If this can be done, of course I will plug away until I figure it out, but if it cannot, I would like to look for a...