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Has anybody setup NLB servers using Extreme kit and got it to work? Any help would be great. Cheers Steve

Hi People, I have i2004's and 3905 all using headsets in our call centre. The i2004's beep once and the light shines. However the 3905's lamps dont light up which is very confusing. The TN's for the different type of sets are pretty much identical. Here are the TN's for each. Many thanks, Steve...

Hi People We are getting the error above when using scripting from the web client. A server reboot gets rid, but seems a bit drastic. Any ideas on what is causing it?

Hi People All my CDN/scripting/skillset assignments seem to work ok, but all of a sudden no voice sessions seems to play in my scripts while the customer is waiting. Im not using Give IVR. The calls to go to the correct agents when they are free. This is a real problem when soem lines only...

Having looked at the CDN Stat report I have noticed that there appears to be an odd occurrence of 'calls answered' being a few calls more than 'calls offered'. How can this be??? Any ideas? Cheers

When trying to test the option within the Windows ODBC/DSN options I get this error: '[SYBASE][ODBC Sybase driver]Invalid attribute in connection string: Description.[Sybase][ODBC Sybase driver][SYBASE]ct_connect(): network packet layer: internal net library error: unable to find an available...

In script for CDN 1960 I am trying to give the option to put a call to a specific mailbox. ROUTE CALL 4198 - Doesn't work, goes to our attendants mailbox instead!?!?. I have created a VSDN for 4198 and mailbox Etc, oh and even a 4198 phantom DCFW to 7000 GIVE IVR 7100 WITH TREATMENT 4198 -...

I cant see all of the tables listed in the data dictionary. I am specifically after the iCDNstat table, I only seem to have a CDN table. Is there something wrong with my DSN?? Can you people see the iCDNstat table?? Cheers

I need to use the DSN that the webserver uses to generate reports, but i dont know the authentication details. The DSN name is: SVR_xxx.xxx.xxx.xxx_IAA_DSN where xxx is the IP address of the server. Cheers Steve

Hi People I have managed to connect to the Symposium database with DSN. However the CDN table does not seem to reflect the available fields as seen in the predefind CDN report. Fields like TimeStamp Etc are missing. I am trying to produce a report that does not contain the CDN group headings...