Hi there,
I am looking for a workaround to block the cli of an agent-login ID.
Please can anybody help because the customer is not happy at the moment.
how do i use in the coverpath holiday coverage?
If i set in the coverpath holiday coverage on to Y then you will get to fill in a holiday table. And here is my problem, if i do that it doesn't work.
Can anybody tell how this works.
Hello,
Can somebody tell me how to use the setting in a hunt group?
I dont know what this means!!!!!!
I want to use this info in a VU-Display!!!!!!
"expected Call Handling Time (sec): _
"service level target (% in sec): _ in _ ".
Format Number: 2 Object Type: split
Next Format Number: 3 Update Interval: polled
Data Field Character: $
Number of Intervals: 1
Format Description: SPLIT=$$ WAITING=$$$ OLDEST=$$$$$
Data Type Format Period Threshold RC...
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