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I want to use Delta Server to tell me which options people press in my AutoAttendant. Delta Server is working and in my AutoAttend module I've modified the "Reporting" tab on several actions and filled in some info and checked "Flag the current call has been answered by voicemail". I've searched...

We are having a problem with our 406v1 at 3.2(59)... it will periodically hang on to a voicemail/autoattendant call until all 4 ports fill up, then of course it won't accept any more vm/aa calls. Right now CallStatus shows 2 vm lines hung (the call length doesn't reflect reality but they've been...

See [thread940-1232167] I've confirmed (w/ monitor) that we now get G.729a audio and it works and sounds great - using 3U telecom to terminate for long distance/international calls. However, whenever a call is transferred or put on hold, we lose audio from the remote side. The IPO is behind a...

Wanted to post an update on this thread: thread940-1122488 We were able to figure out how to use H.323 trunks to do VoIP calling through the IPoffice. We are using 3U telecom (excellent rates, BTW) with prefix digits, and the IP office has a private address behind the Sonicwall. Call quality is...

I'm having a problem with distortion on my analog lines. Most inbound calls have some form of distortion on them at some point (comes & goes). Had the phone line co out & they hear the problem but not at the demarc, so it appears to be a hardware issue w/ the avaya. Have an IP office 406. What...

I have two incoming line groups set up. One group routes to the main hunt group, answered by the receptionist. The other has a destination of VM:backdoor which obviously dumps them in our 'backdoor' automated attendant so that people can go straight to someone's extension, etc. We get CLID info...

I think since we upgraded to 3.0 (59) we're getting a strange ring on an analog extension. It's on a 403. It doesn't seem to matter whether the call is from inside or outside. It's a long ring, then long pause, then normal ringing. When we had the 'no answer' delay set to default (15 sec) it...

Here's the receptionist's description of the problem: When several calls come in at once, calls on lines 2 and 3 cannot be transferred until line 1 is free (after line one has been transferred or they hang up). In other words when there are several lines on hold, lines 2 and 3 cannot be...

I am having a time trying to get my IPOffice to work with an H.323 VoIP provider (Primus). I have a firewall (Sonicwall TZ170) that NATs to the LAN from a static public IP and it supposedly understands H.323. The IP office is on the LAN side of the firewall, not the DMZ. Maybe I'm being dense...

I have vmpro version 2.1.5 (that's what it says in Add/Remove Programs, the Help->About splash screen in the VM Pro client is unreadable). IPOffice is 2.1(24) All inbound lines ring into the "Main" hunt group x300 with one extension x100 "Reception". Reception extention has source# as HMain so...

Please excuse my ignorance :) but I'm wondering if it's possible to set up a H.323 "trunks" to a VoIP gateway provider somehow so that we can cut down the # of analog trunks and save on LD & International calls (save $). If so, any good providers that work w/ IPOffice stuff? Or is it a better...