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Hi I am hoping someone can offer some advice as I am lost and not sure where to go next to solve this issue. We have An IP 406 V1, not 100% certain it's a V1 but fairly certain it is. It has a VCM 5 installed and is at software level 3.0(40) and has 2 Analogue POTS 30's attached. We also have...

Hi Forgive me if this is obvious but I can not find a solution to this. One of our users wants to have it so when he calls out it doesn't give his number to the person he is calling. I can get the S shortcode to change the number from his direct dial number to the main office number. But he...

Hi I have recently upgraded our IP Office 403 DS to version 3.1(65). All went well and appears to be working ok except for one very odd issue. When users using IP Phones (5610SW) ring automated systems with menu's that require us to enter choices from the phone keypad they do not work. DS...

Hi We set up a 45 day trial of ContactStore which the customer decided to buy. We baught the licence and installed it on the IP Office and it comes up as valid. But ContactStore still warns that it is on a 45day trial and I can't get the warning to go away. With only a day or two left on the...

Hi We have a customer site where they record all out bound calls via VM Pro. No users have VM in operation and all users are virtual users as they move desks frequently. We recently upgraded all their handsets to Digital 5410's. Now the message lamp indicator is constantly lit because their...

Hi I have recently upgraded an IP Office 406V2 with a couple of POTS 30 attached to 3.1.29. Ever since there is a delay when ringing the extensions either externally or internally, where by the caller hears 3 or 4 rings on their phone but the target phone(s) do not ring immediately. Judging by...

Hi We have a site where a number of analogue phones are set to hotlines with the shortcode as below: ?D 500 DialExtn 500 Is the extension of the huntgroup to be rung. When users pick up the hotline phones the desired extensions ring but there is no tone on the phone that does the ringing...

We have a site where call monitoring is important. Using the latest Version of the software and phone manager pro. If someone initiates a call listen via a short code the user can see his call is being monitored via Phone Manager Pro. Is there any way to stop the target extension knowing he/she...

Hi We have recently upgraded various customer systems to the latest version 3. We have noticed if you forward a users calls to a mobile the mobile will ring fine however the voicemail on the mobile never kicks in and the mobile just gets call after call without the caller given the oppurtunity...

We have a BES Server version 3.6 running on Windows Server 2003 and Exchange 2003. Clients use Outlook 2003. Wireless Calendar synch works from Outlook to the handheld but not vice versa, with the following error. {user@domain.co.uk} Synchronize() failed: ERR_FAIL, Tag=1862711066 BES was...

I have a query about which any advice would be gratefully appreciated. We have a customer who has recently had CCC V5 installed and they use a IP Office 412 with 5610 IP Phones. This all works fine. However in Delta Server under the Event Viewer window I get an unusual message for two users...

We have recently upgraded an IP 403 on a customer site from Version 1.3 to 3.0 with all of the intermediatry steps. In addition to the main unit there were a couple of extension units with 16 Analaog Ports, 8 Analog Ports and 8 Digital ports. These all upgraded ok. We performed some work after...