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Mics 0X32 REL. 7.1 CallPilot 100 Recently have had one station in the system ring when DND is on. Had the customer check the programmed button and also manually enter F85. Still had the same problem. Had the customer enter F984, station still rings when called. Priority call is not in use. Calls...

Have a customer with a MICS 6.1 with LS/DS cartridges.They recently had a T1 installed with Adtran CSU's to replace the analog C.O. lines.Since the T1 has been installed callers hear a loud Click during conversations. It is not isolated to any one line. The Telco has been out numerous times to...

I need to upgrade from Mics 6.1 to Mics 6.1XC. The upgrade Docs. and posts have conflicting info. Will I lose the Data base when I install the 6.1XC ROM and if so can I restore from the 6.1 backup?

Have a MICS 6.1 with Callpilot 100 R2.Pots lines 1 thru 12 are set to answer on 0 rings in AA. CCR gives an option to callers to tranfer to an offsite call center. Everything works fine, now the problem. The customer, because of corp. policy insists that we install an old analog Call Manager Box...

I need to upgrade a Mics Rel1 T1 to a Mics 6.1 XC. I called our distributor to order the USA Mics-XC upgrade tool and the Mics 6.1 XC software.They told me that they would rather not sell me the upgrade tool because it is unreliable and hardly ever works. Is this true? Would I be better off...

Recently installed a MICS 6.1 with call pilot 100 R2.0. I added a transfer node to the CCR tree to transfer the caller to an external number. When I try to use this option the system gives me a voice prompt saying that the routing information is incorrect.According to the Call pilot manual you...