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I have an operator that I want to answer all calls for a pool(T-1 lines 829-852). Obviously when I add the pool it adds the whole t-1 as separate lines on her phone. I only need approx 5-6 line appearace buttons for answering calls on this pool. Any ideas on how to make this work? Thanks!

Installing a DSS T1 on a Merlin Legend R7 Line provider wants to know the following from me: Wink Start Yes or No? Ground Start or Loop Start? DTMF Yes or No?

Does anyone have info on programming a straight t1 for a merlin legend system? I haven't done this for many years and now have a client that is adding one to their system. System will be a legend r7 cke5(magix style in legend clamshell), I am adding a 100dcd t1 board(magix style in legend...

Customer has two separate Merlin Magix phone systems, I have them programmed and networked together by a point to point T-1. They now want to eliminate the T-1 and connect the two systems with fiber. The phone systems are in the same city, just two different buildings. Have any of you out there...

Have a client that wants to be able to transfer an answered call to a different number outside of the system. They have a business in a different state and need to be able to transfer the call there. This system is set up with a T-1 for lines. Any ideas on how to make this work?

Working on a R8 ACS, call comes in on line one and only rings ext 10. Client at ext 12 wants to answer the call that is ringing on line one but their phone is set to No Ring. They want to be able to touch line one and pick up the call but can't. What do I need to change in the programming to do...

Got a customer with 3 analog DID trunks. They have complained that sometimes the DID calls do not go through. I have tested the voltage and on all 8 DID ports and it tests about 45 volts. Polarity and wink are fine. When I tested the TTR's though I could not break intercom tone for TTR 1 and 2...

I'm about to replace power supplies for an old Merlin Legend in a large hotel. I'm also replacing the current processor with R7 and installing 007MLM. The current system has 3 old power supplies(3 cabinet legend). The first power supply has a line cord going from it to an aux power supply box...

I have a client that needs all incoming calls to ring on their paging system. They have an avaya 35watt amp (http://support.avaya.com/edoc/docs/bogen/bopaiu1.pdf). I have ext 17 going to the amp. The tel and com of control are shorted together. This obviously prevents the ringing to happen over...

Got a client with an Intuity that is down. Talked to three different tech support people. One is telling me the 6 port card is bad in the Intuity. The status of 0-5 on the intuity is *Broken. I took the VM apart, pulled the 6 port card out and put it back in. Powered up, same results. When I...

We have a client that has a Vodavi starplus phone system with 4 phones and 3 lines. One phone, ext 103 goes off hook on its own and rings ext 100. This happens every 5 or so minutes, sometimes sooner. The phone will go off hook on speaker and just ring ext 100. I also noticed that when talking...

What voltage should I be reading coming from a Merlin Magix 800 DID card with DID trunks plugged in. I'm plugged inline with a "banjo" and read approx. 48-49 V Line provider says it's my problem. They say I should be supplying power to these circuits. Well according to my fluke voltage meter I...

Installed a Partner ACS Rel 7 the other day. Client is complaining of the "clocking tone" or power pair of partner phone bleeding over on their conversations. I have heard this sound on all partners. I'm so used to it that to me it is just normal. If you turn the volume down on the handset it...

Ok here is a new one I haven't seen. Client calls the VM (intercom 777), the first port takes 4 rings to get to VM then it answers. If you call VM again, goes to the second port and goes in right away, call in again, goes to 3rd port and VM answers right away, call in again, goes to 4th port and...

I have a client that has about 3 or 4 "1+700 within area code" tables. The client wants to get rid of these tables completely. How do I go about doing so? Do I need to make a new table with just the local area code here. I have not done this before or seen someone use these 1+700 tables. Any...

When setting up a T-1/PRI is there always a default value of 1 in special services table #5. Thanks for your help.

Can anyone explain to me what Error code 7001 is and what can be done to resolve getting this error? Error Code 7001: PRI Svc Audit Timeout: Check PRI facility and report to service provider, otherwise no action is needed. If problem persists, contact NSAC Tier III We are using a PRI with a...

Got a customer with a R4 acs and 4 mailbox pc voicemail card(small). If you call in and listen to the auto attendant and just hang up or not leave a message the VM will keep the line off hook and ring back to ext 10. If you pick that line up there is nothing there or you get a fast busy. It also...

Are there any known issues with using a Partner messaging Release 6 VM with the new Partner ACS 509 R7 processor? I am not aware of any but just checking on here to see if anyone has had any problems. I do know that older version VS R5.0 voicemail cards have problems with the new R7 processor...

Anyone know what settings I need to use to connect a PC with hyperterminal to a Partner ACS R6. I'd like to know what settings to use for hyperterminal and what kind of cable I need between the computer and the cat 5 cable. I bought a 355AF RS232 adapter so far. I also have the SMDR port...