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I thought this was the answer to a lot of my issues solved with the 3300, but oh no. Deployed first system using ring groups, which had ddi's pointing at them, then the customer asked me for a message when the system was set to nightservice, easy thinks me i will do the same as i do when i used...

Anyway of accomplishing this, tried re-routing to a phantom DN that is always re-routed to VM, but then they just drop to noraml system greetings, which is right as the call goes to voicemail but does not drop in with the correct DN of the extension. Also just tried to creat a mailbox with the...

This is re-post, but still no luck with resolving. The issue is the handsets work fine when local to 3300, but the 3300 has now been moved to a data centre, and the handsets boot over a wan link (VPN) to the 3300, there is no port blocking at the moment as this is only in a testing phase. But...

My upgrade failed using the installer tool, tried doing it manually the following is a screenshot of what i have set up manually, can anyone shed any light on what might be the problem. I can ping the RTC at the 192.168.1.2, my laptop is 192.168.1.7, Thanks Woody boot device : motfcc...

The scenario is that the 3300 is at a remote data centre and the handsets connect via a wan/vpn link. I have asked if there are any ports blocking anything like tftp but have been told it is a totally open link with no firewall at either end. If left for long enough some of the handsets have...

Is there anyway that when both operators are busy that a call is presented to the consoles and waits to be answered, but whilst the caller is waiting that can here something like "Thank you for calling, please hold all our operators are busy, your call will be answered as soon as possible"...

HI All, A few questions, i have a 3300 using an AA as its front end, when someone presses an option it goes to an ACD path, the problem being that if the agent does ot answer immediately it recalls back to the menu of the AA, is there a way to set so that call just stays queued at the path...

Hi All, I am trying to forward a message from a users mailbox and just get, extension unkown message, returned. Any ideas or thoughts? Thanks Woody

I have a customer that has asked that when a call comes in, is there anyway you can split the display over two lines, 0123456789 Fred Bloggs Because at the minute what he gets is, 0123456789 Fred Blo, with the last piece cut of off the alphatagged information. Thanks in advance, Woody

I have just installed sn MVExpress using IA770, and the customer has called me to say that when you are try to record your name and greeting on the mailbox if you do it quickly it distorts when you review them, but if you really take a long time, like at the beginning wait 5 secs thedn record...

Hi all, I have a customer that has a problem where when someone calls in on the analog ls trunks, the caller hears 4 rings before the system starts to ring, i have looked thru cos for the trunks and co trunk descriptor but cant really see anything obvious, any ideas? Thanks Woody

Hi All, I am doing my first installation of a hotel soon, was wondering if anybody know s of any "gotcha's" i need to be aware of and just general tips/hints. Front of house software is going to be tiger. Cheers Woody

Hi all, I have customer with a 3300, and when a mailbox has reached its limit it calls the consoles and they get the automated vm lady saying something along the lines of "Fred Bloggs (name is spoken by person who has recorded they'rename in mailbox set-up) mailbox is full", is there anyway to...

I am going to be doing the above soon and needed some pointers, i ahve installed three or four of these but have never upgraded one, can anyone give me any info on how this is done? Thanks Woody.

I am trying to set this up with not much joy. My bri node link descriptor is set to A end NT. 6 channels programmed into 1 trunk group, ars digits of did go to route using this trunk group, do ccs trace and see my mobile number come in and go to did digits but get no answer from VC equipment...

Hi All, Trying to find some info on this, 6110 running 5.1 software and i have to upgrade the license to allow more agent on the server, i have installed this a couple of times but never upgraded the license, any ideas or places i can go to find the info? Thanks

Hi all, I have one problem that i need to work around. My sales guy has sold an 8 port voicemail to a company that need auto attendant service to front a call centre but here's the killer, they average in the region of 1000-1250 calls a day, the system is an 8400 using the internal ia770 vm...

I have just done the course on this and now how to license the product from scratch, but i have to go to an existing customer site and upgrade them from the 2 element option, now enterprise manager i am assuming will be quite easy because that is managed on the amc, but ops man using the...

I need to set-up a ACD path so that they get played RAD messages, one saying please hold and second one to play after this saying please continue to hold or press 1 to leave a message, any ideas!?

Hi All, The scenario i have is this, 6160 with interactive tree's, with different dtmf options as transfers, when an option is selected that is a transfer at the moment the caller just hears ringing tone, is there a way to configure it so it will play moh to the caller? Also if an option is not...